On Tuesday February 10, 2015 Aaron and Tiwayne arrived for our annual air conditioner service. They were courteous, efficient and proceeded to service the unit, finding a defective part, which they replaced in a timely manner . As they were finishing they also discovered some defective wiring in our thermostat, which they also repaired. I thought the experience was very good and the charge for servicing and part replacement reasonable.
Just want to show my appreciation for Doug Fox. He's definitely the best technician at Stephen K Denny. He always figures out the problem and knows how to solve it. I appreciate his great customer service and pleasant attitude.
I had my annual a/c maintenance this morning, March 17th. Aaron was my technician. He was courteous and well-mannered, efficient and competent, knowledgeable and, by the way he performed the maintenance of the a/c, it was evident he was experienced. I have been with Denny for many years and have never been disappointed in the product they sell or the technicians they hire. -------------- Thanks, Aaron!!!
I was very pleased with the service I received from the office and the sales person Mike. He was extremely informative and I felt good about purchasing the system from Stephen K. Denny, Inc. The technicians, Kevan & Wilson arrived on time and were courteous and very efficient. They answered all my questions and showed me how the new thermostat worked. They explained everything I needed to know in detail. The service was excellent and I would definitely recommend them.
I just had my ducts cleaned by the "Duct Doctor" and the next thing I see is Jason from Stephen K. Denny in my attic checking my air handler. It seems that the "Duct Doctor" found a problem and called them directly as Stephen K. Denny handles my AC for the last ten years. Part of the plemium was "cooked" by the UVC bulbs and Jason advised me that the plemium should be be replaced and gave me a quote. The next day Bill and Kevan from Stephen K. Denny showed up for a schedule maint. Call and service my system and showed me the problem with the Plemium coming apart. Thanks to the "Duct Doctor" and Bill and Kevan for the advice.
Doug Fox was here earlier this week, did his usual efficient and superlative job, as he has on previous occasions, and as pleasant as he is to have here, we hope we don't have to see him soon again! 5 Stars!
Douglas Fox was the technician who fixed the problem with our HVAC system. He was extremely thorough in working to find answers. He explained to us the problem and the solution in detail. He was most pleasant to deal with and we would not hesitate to ask for him by name the next time we need maintenance on our machine. Kudos to Mr. Fox! And kudos to Stephen K Denny for employing good people.
Mike and his team did an EXCELLENT job of explaining the entire process to us. Not only do we feel we got an exceptional price, but Mike went above and beyond to make sure we were completely taken care of. In addition to installing our new equipment, they checked our existing equipment to make sure everything was running properly and fixed the errors found at no additional cost! I'm from the Midwest and until now had not found this type of service anywhere in Florida. I would recommend them to anyone and give them 5 stars...plus! Thanks again Mike, Sean and Wilson!
To whom it may concern,
We would like to thank Doug Fox for coming out and helping us with our A/C unit We called SKD mid morning and Doug showed up about 5 hours later. We were very impressed with the level of service we received on an non-emergency call. Doug was very helpful and answered all of my questions no matter how simple.
Thanks again for great service.
Doug Fox ... Much, much cooler than younger brother Michael J. Fox! He even made my store cool. Thanks Doug, awesome job!
Mark and Kevin were great. They installed a new system at my home on October 14th 2015.
Doug Fox just did a great job in fixing my a/c. Polite, knowledgeable etc., I will be calling Stephen Kenny in the future and ask for Doug. Thanks Doug....Mary
Our sales rep, Mike was AWESOME!!! Easy to understand. Knowledgeable, and courteous. It was because of him that we chose Stephen K Denny for our Lennox airconditioning unit.
Wanted to thank and compliment Mike, Chip, and Wilson for a terrific installation of my new unit. Also would like to thank Chris the Sales Manager for being so polite and paying attention to my needs and answering all of my questions.
I have been a customer of your company for 33 years and have never had a problem even during the Blue Dot days.
Last week it was Justin who gave me a very complete detailed description of the problems with the main compressor and air handler which would cause their demise in the near future. This was not a surprise to me due to qualified warnings received in previous six month inspection. At my request he called for a salesman to come and appraise the cost of a new installation. Within 20 minutes Mike appeared on the scene, coming off vacation day to do so.
Justin on the same visit arranged for the purchase of a part needed for the pool heater, which was delivered and installed the next day by Douglas. Again very thorough service and evaluation of the fact that the 12 year old heater was on its last legs but would last for some time depending on frequency of use. As it is used infrequently, I told Douglas that we would defer purchasing the unit he recommended until the check book recovered from the main house unit.
Mike arranged to have the main unit installed the next day and it was by Mark and Terry. Both did exceptionally neat work on the compressor and air handler. Both were exceptionally quiet and efficient as they entered and left the house during the installation. The air handler closet floor was cleaned by my wife to her satisfaction but Mark did not think it looked clean enough and with no comment proceeded to remove some tar stains from the tile.. All the connections were done so neatly that I have to resist not opening the door and staring at it every time I pass.
Long story short, our involvement with each and every person from your staff, including the office personnel, was a total pleasure as it has been for the past 33 years. Your staff and trucks are not flashy but rather clean, quiet and very professional. My hat is off to you for maintaining what Stephen Denny started years ago.
In the past stephen k. denny, inc. did a fine job of keeping my old a/c unit working beyond its natural lifetime. When I was ready for a new unit I was pleased that this company was still working with Costco. The office and field staff are professional, courteous and prompt. Technicians Chip and Wilsone endured some long hours in my cramped, extremely hot attic. They were personable and competent, and patient while explaining my fancy new thermostat panel. (Strangely I still can't pull in HBO, but it does just about everything else.)
I happily give stephen k. denny, inc. my highest recommendation.
I called in a panic around noon on Saturday because my heat would not shut off. Justin D. was about an hour away and instructed me to turn off the breaker switch until he got here. He arrived quickly and worked hard to locate the problem. I was delighted that he was able to service the system on a week-end.
Testimonial * From Brian selling us our new unit to Mark and Nathen installing, we had a great experience with your company. Mark and Nathan were very professional and took good care to make sure our flooring, walls, etc. were not damaged in the process.
I have always been very satisfied with your service. Today, I want to especially acknowledge your pool heater tech, Douglas Fox. He came last week for a pool heater repair. Our pool pump and filterer were apart for repair and he could not service the heater. He had to charge a service fee although he did nothing. He said when pump is repaired call him back and he will repair the pump for no charge, Douglas returned today and quickly repaired the pump, at no charge. Douglas Fox is a wonderful ambassador of Stephen K Denny and their excellent service. Thank you.
Thank you for your service.
The serviceman, Aaron was very nice and polite.
This was the second time I have used your service.
Edgar recently came to my home to service 2 units. He was extremely professional, efficient, polite, and eager to help. It was the best experience I have ever had with A/C service. He is a credit to the company and has a terrific work ethic.
Yesterday afternoon Doug Fox came and cooled my Family off ,appreciate the great service .
Mark and Nathan did an excellent job on the installation of our A/C system today. Service was complete and professional. I will make sure to reccomend them to friends.
Doug Fox did a great job for us yesterday. Our mini-split in the garage wasn't working properly. Doug showed up on time, fixed things quickly and took time to explain what had gone wrong. Thanks
Mark and Danny just left my house after installing my system and I just wanted to say that they did a fantastic job. Very friendly, felt like this was an educational experience. Great staff!
Years ago I bought my current home with three AC systems, all three units 10+ years old but still running. I saw the SKD service van on the road and thought I would give them a call. That week I signed on with SKD for annual maintenance of my AC units. Ever since the company has always exceeded my expectations. SKD serviced the AC units and kept them running really well for a number of years. The SKD techs would always be on time, professional and give helpful updates regarding the system but never high pressure sales tactics to replace them. The honesty and professionalism of the service team members always impressed me. When I made the decision to be proactive and replace my three AC units, the units were still running but in my opinion were overdue to be replaced, I called SKD and met with Mike from their Sales department. His preparation and follow-up was excellent. We pretty much made a deal on the spot. SKD's pricing was very competitive but most importantly I trusted them. Mike did everything he said he would and made the buying process easy. When the time for installation came, Mark, the installation team leader for our job and team members Kevin and Wilson from SKD were excellent; on time, fully pre-briefed on the project, understanding of any concerns, polite, and respectful of our family and our home. Mark is a veteran of the US Army and of course his attention to detail was the best - he has been with SKD for many years. The three AC units and controls were replaced on time and on budget. The areas where the SKD team worked were left cleaner than they found them. In addition, I have always had a pleasant and positive experience with their courteous office staff. I highly recommend this company and these people.
Stephen K Denny just installed my new AC yesterday from start to finish this process has been terrific. Every person I have talked to from this company has been very helpful and friendly. The technician did a great job. I'm very impressed.
Doug Fox was very professional, resolved the problem with our pool heater quickly.
From the contact person at Costco, the office personal, salesman Phil Aleo and then installation with Mark and Terry been have all been top notch. Not an easy install with moving the outside unit and small attic space to work with. Mark and Terry were not only highly skilled installers but also professional and clean........Can not believe how quiet and efficient my new Lennox system is!!!! Very happy
All around great experience!
We started shopping for a new system to replace our 12 year old Trane XC90 and settled on the Lennox XC20.
I called four different companies but none impressed me as much as SKD.
Our salesman, Merrrill, is prompt, very responsive, knowledgeable and honest. No tricks or gimmicks. He spent a lot of time explaining all my options and I asked him a lot of questions. He represents the company well and they gave us the best price. But price aside I did a ton of research both on the unit and the company behind it as they are equally important. If it isn't installed right it doesn't matter what you bought, it will break down over time. SKD has nothing but great reviews and knowing any service calls in my two year labor warranty (twice everyone else) were free even after hours, gave me more peace of mind. Anyone that will do that has confidence in their installation team.
Part two: Installation.
Done right the first time and on time.
The installers came the next day after we signed off and paid for the equipment. Nothing but more good things to say. Mark and Kevin were prompt, professional, tidy and polite. They knew exactly what they were doing.
Seemed like they have done this a thousand times as it went like clock work. We were done in a short time, they cleaned up everything and anything and hauled all the old equipment. Not even a scratch to my new unit or the house. Nice job.
Merrill, Mark and Kevin all had nothing but good things to say about the owner, Stephen and that speaks volumes about the way he runs his business. Happy employees make happy customers.
Last Part: The Lennox XC 90
I can't even begin to state how happy we are with this equipment.
It returned our house to set temp after being off for a long time in literally 15 minutes.
It's efficient, very quiet and you can barely hear it. It runs slow most of the time and effectively manages the humidity. the Wi-Fi thermostat is super cool and at first I thought it was nice but wouldn't use it. I love being able to set the temp from my iPhone and use it all the time. It has endless programming capability and I use the features to keep the house where we want it when we want it. Changes in plans are no problem since I can adjust it from anywhere.
In short we love the new unit and have confidence in the company behind it and will use them for all our maintenance. My only regret is that I didn't do this sooner!
KEVAN, LOUIE, & JUSTIN INSTALLED A NEW AC AT HOME THIS LAST WEDNESDAY AND THEY WERE JUST THE BEST. SO POLITE AND WELL MANNERED! EXPLAINED EVERYTHING PERFECTLY! VERY HAPPY.
Doug Fox came to house for service call and fix thermostat. He was courteous, on time and solved problem within minutes. Thanks
We purchased a LENNOX XC25 last year. Recently we had an issue and called Stephen K Denny to ask that a technician come to our house. It was not an emergency. We expected to be scheduled for the next day or even the day after. Much to our surprise we received a call back telling us that Wayne would come to us before 6 PM. Mid afternoon Wayne called and advised us he would be there in about 15 minutes. About 10 minutes later he arrived and went to work fixing our problem. Within an hour he had taken care of our issue and serviced the entire machine along with checking on levels. Wayne was courteous, friendly, very professional and informative about what he was working on. When he completed his work he cleaned up any traces that he had been there. Stephen K Denny should proud of Wayne as an ambassador of your company.
Technician arrived promptly and went about his work. We had a special request which was granted without difficulty. Denny has been servicing us for many years and we will continue to be a loyal customer.
I would like to give your HVAC Tech Marc an A+ for taking care of my rental unit and assuring my tenant Ms Martin a well operating system for the summer months. He was prompt and on time and performed his assignment to our satisfaction and appreciation. He was also kind enough to change the thermostat batteries and the interior filters. He makes leasing my house easier for me without having to deal with a malfunctioning HVAC unit by keeping it well maintained. Thanks again, RP
Doug Fox quickly brought my AC unit back to life. He was prompt and took the time to ensure that I understood his plan and execution of the plan to restore the AC to life again. He even let me watch! Great success and we are very pleased to have AC again. Thanks a million Doug!!!!!!!
Thank you Mike, Chip and Wilson for doing such a great job! Everything seems to be working fine. We enjoyed Chip's singing and appreciated the thorough cleanup. Thanks again, B & K Gross
I must start by saying, Merrill Sizemore was the most polite, informative sales person I have encountered in my twenty seven years of living in Florida. He explained every detail of what to expect when my a/c unit is installed..... He spent a lot of time with us, answering all our questions. Betty Fields .....☺☺☺☺☺
Stephen K. Denny A/C Inc. was the second company we talked to, initially we planned to talk to few other A/C vendor before making the decision.
After we talked to Mike Sokolowski from Stephen K Denny, we ended up signing the deal with them, even thou their price is not the cheapest. Mike is a good and knowledgeable sale person, explained their quality and certification process, and followed through the whole process to make sure we are satisfied.
Installation team did a good job. Sean, the installation lead is very professional and efficient, easy going guy, and answered all my questions and concerns.
I would recommend to everyone.
West Palm Beach
Doug Fox was friendly, efficient and helpful. The air conditioner is now working perfectly and we now know why we had a problem. All service people should be like Doug.
Doug Fox knows his stuff! Figured out our problem and offered solutions - no BS. Very personable also.
Denny is the only a/c company who shows up when scheduled, responds quickly to emergencies, and understands how to service the right way. Office staff is always pleasant on the phone. Won't use anyone else.
Thanks to Naomi for her professionalism and cheerfulness in handling customer calls.
Had to replace my A/C - scheduled an appointment with Mike & Jr- received an email confirming my appointment with a picture of who to expect & that they had been background checked. They showed up on time, walked me through all my A/C needs & both were very nice & professional. A couple of days later Monti, Jason & Jr showed up on time, did a great job on installation & asked questions along the way to make sure we were on the same page. They explained everything about the unit, the thermostat & cleaned up after themselves. Great job all the way around! Will recommend to friends!
Marc our regular maintenance guy was here and did our semi- annual maintenance.
As usual Marc was on time, courteous, and did an excellent job.
Doug Fox was very professional and took care of our issue in a timely manner. Very courteous. Would have no problem recommending him our your company to others.
Douglas Fox did a great job fixing my unit. I have used other companies in the past trying to sell me a new AC. Stephen K. Denny has technicians that are honest and highly skilled fixing and maintaining HVAC. Shelley Blank
Our technician was very informative and polite, as are all the guys, but here's recognition to Naomi in the office. Thanks to all.
Devon and Sherwin arrived on schedule and immediately went to work. Installation completed by 3 PM. Devon reviewed operation and programming of thermostat. Clean up removed any evidence that major work was just completed. Very pleased, as always, with Denny AC service.
Doug Fox was very efficient in diagnosing and fixing our AC issue. He has performed service for us before and always goes above and beyond. He does a great job of keeping the customer informed about exactly what he is doing and what the issue is. We will continue to use Stephen K Denny because of employees such as Doug Fox and the others we have worked with over the years.
Very happy with annual maintenance performed by Marc. Thank you!
We have had our new air conditioning system just shy of a week. Very pleased with the professional, on time, clean installation. Everyone we dealt with at the company were both professional and courteous. Good job everyone!!!!
Aaron was my technician today and he was very nice, respectful and seemed very thorough..
I give him an overall A!
On Wednesday, May 13, 2015, Doug Fox came to our house to checkout our a/c compressor. It had been making noises and we were concerned, as having purchased our units within the past year.
Doug was unable to reproduce the sound but did go through our unit systematically, while checking for any potential causes for the noise.
With his professionalism and expertise, we were with "peace of mind" knowing that Doug had looked at our unit.
Doug is an asset to your company. Thank you. Ray Beane
Called Naomi in the afternoon, she was able to get us someone that day. Doug did a quick and efficient assessment of our unit. We decided it would be better to replace the a/c unit. Mike, even though it was after regular hours, showed up promptly and gave us options as to just what a/c unit would best serve our needs. Deron and Nathan arrived the next morning and worked hard in a hot attic and in the sun on a 90 degree day installing our new a/c system. Everyone was professional. We have no problem recommending your company.
Not only did we get a top quality AC unit at a great price, but it was installed by top quality professionals. We couldn't have been more pleased with Stephen K Denny from start to finish. ANd the best part was our AC bill lowered substantially.
We had the pleasure of meeting with Joseph Maria. Joe was professional throughout the visit, after introducing himself he asked what the issue was. My a/c unit was running at the time and Joe immediately noticed that it was kicking hot air back into the home. We quickly went to the outside unit where the fan motor was turning in the wrong direction. Joe explained to me what the issue was and sprung into action fixing the issue. Therefore not only making my home much more comfortable for the time being but also preventing a much bigger problem had the unit caught on fire. The compelling part of this is that Joe was the fourth different sales representative I have had at home this week. They all were very nice and each of there prices was about the same; but Joe's attitude of taking care of the customer whether he makes a sale or not was the difference. My decision has been made due to Joe's excellent customer service. I will not only buy my unit from him but I will tell anyone I can where to buy theirs. Thanks Joe
Chip and Wilsone did a great job of installing our mini split system. We were not satisfied with the appearance of the pipes at first so they came back and redid them to our satisfaction without a word. They did a clean job and were very professional. Costco is a great resource for many things besides just their warehouse shopping.
Jason serviced my Lennox A/C units today.
Jason is knowledgeable, professional, and an asset to his employer.
Please let Jason know that I appreciate the manner in which he conducts himself when services my units.
I will continue to recommend Stephen k.Denny to my friends and neighbors
We experienced an a/c cooling problem, contacted Cheryl at Stephen K. Denny, Inc. and Doug Fox was dispatched the same day of our call. Cheryl was very pleasant and professional truly wanting to help us. Doug was very knowledgable, friendly and also very professional. He took his time to make sure I understood the problem and what steps would be required to repair. Doug is a true asset to your firm. We'd be comfortable having him perform all our future maintenance and repair needs!
I want to personally acknowledge the consistent and professional services I have always experienced from Stephen Denny A/C. My first contact with them was years ago when my mother needed a new AC. I have since used their services for my own house and want to say that Stephen Denny's technicians are trustworthy, honest, hardworking, and thorough. I would recommend them without hesitation!! My last technician was Jason, who did a fantastic job. Thank you, Jason!
Have used your company last several years to service AC. Service person is always on time and they work efficiently. Very neat and careful. Will continue to use your service.
Mark & Kevan did an a/c change out for me today and they were just great... they did a fine job and cleaned up afterwards very well. They also answered all my question properly and helped figure out tstat. Great guy and great company, thanks!!
What a great experience I had with your Maintenance tech, Bill. He knew what he was doing and was very professional. He greeted me before he started work and had a great attitude. I will definitely request for hiim again.
Thank you Stephen K. Denny
Douglas Fox--Another A/C unit failed and Doug was sent to get it back on line. He very quickly diagnosed the problem, replaced the failed component and had us with cold air shortly after arriving. He shows amazing diagnostic skills, obvious extensive knowledge and experience, and gives customers a quiet confidence. Excellent service provider and rep for Denny.
We recently purchased a Lennox XC25 air conditioner from Stephen k Denny. They told us they would start at around 9am and would be done by 5. They met their promise and were done by 5. They told us the two stage variable speed equipment would run more often but would keep a constant temperature which it is doing. The staff did great job. They laid pads from the front door up the stairs and to the room where the air conditioner was installed. They were courteous and friendly and did a good job. I would recommend them to a friend.
THEY INSTALLED A NEW AC AT MY HOME TODAY AND DID A GREAT JOB, KEVAN AND MARK WERE GREAT AND DID A FINE JOB AS WELL AS NEAT AND CLEANED UP AFTERWARDS. THANKS!
In this day and age it is extremely rare when a company promises the world and delivers on every promise. I went to Costco on Thursday and the representative promised that a salesman from Stephen K. Denny would contact me within 24 hours. I was called Friday morning and met with the salesman, Mike, approximately 4:15 pm that same afternoon. After assessing the situation he presented me with prices on 3 different units and explained the attributes of each system. He didn't push for the more expensive unit nor did he try to up sell after my choice. I then told him that the deal was contingent upon being done 3 days later on a Monday because I needed to go on a business trip. After speaking to the owner, Mike promised the crew would arrive by 9 am on Monday, which they did. The crew foreman, Deron, worked competently and without a break for almost 7 hours as did his helper. When he was done everything worked as promised as he tested both the air conditioning and heating aspects of the new system and made sure there were no leaks. The crew worked as a team the entire time and at the finish you would never have known that any work was done as it was left spotless. Just as the job was almost finished, Mike, the salesman, arrived to make sure that everything was done as promised and that I was 100% satisfied. Needless to say, I was very impressed from start to finish and look forward to a long relationship with this company. My neighbors to the left and right of me were equally impressed and will probably use this company as well when their units need replacing. 5 stars to stephen k denny and their staff!
Recently I contacted four A/C contractors to discuss a new unit for my home. I found Stephen K. Denny through a Costco/Lennox program that I highly recommend. Mike Sokolowski came out and helped me determine the homes true heat load so I could avoid the mistake I made the last time I replaced the unit. This was the ONLY contractor, of the four, to really complete that analysis and not simply use a guess based on the square footage under air. I felt I was able to make an educated decision with Mike's help and arrived at the combination of air handler and compressor that would work best for my situation. The entire process from sales to order to installation has been handled efficiently and professionally with literally no surprises. I can't recommend them more highly as the whole team did an awesome job. Thanks, Mike, Mark, Kevin, Nathan and Deron for exceeding my expectations. Craig also handled the final inspection and performance check flawlessly. You have a very happy customer!
the service was great installation was very smooth. all questions I had were answered. The system cools unbelievablly great in comparison to our old system. many thanks to Chip Wilsone Mike and Craig wonderful people to deal with thanks again
Our thanks to Mark and Kevin who did a fantastic job installing our new system. They arrived when promised, finished when promised and other than a nice cool house, you would never know they were here! Morgan made the sales process as painless as possible. We are very happy we found SDK and will recommend them highly!
We selected this company after meeting with their rep at Costco. Mike Sokolowski, a very knowledgeable salesman, came by and gave us options and prices. Two large units were installed in our home yesterday between 10AM and 6PM. Shawn led the two crews in an efficient, professional manner and it was a pleasure just watching them operate. Everything inside was protected and when they left everything was cleaned up and you couldn't even tell they had been here. The units are operating perfectly and we have never had air conditioning this quiet and comfortable. This is a Professional operation from top to bottom and they do what they say. I highly recommend them!!!
Thank you for sending a great team DARON and NATHAN, to install my new Heating and Cooling system.
The guys did a good job maintaining a safe and clean work site.
Your company name and number have already been given to my immediate neighbor, who is in need of some A/C work.
Wayne is a great asset to your company. The service was thorough & complete. A job well done.
With Thanksgiving tomorrow, I was freaking out that my AC would die while I cooked and awaited a houseful of guests. It was on its last leg and I just didn't want to chance it anymore. I did my research and got some quotes. After meeting Michael and the 100% guarantee and exceptional service that Stephen K Denny Inc. provided, I was sold. They were competitive on pricing as well. They had a crew at my house by Wednesday, the day before Thanksgiving. Sean, Jason and Justin were awesome. It was like working with my brothers, just a fun experience. Well, except for one thing. These three actually cleaned up before they left, which would never happen with my brother. 🙂 Thank you Michael, Sean, Jason and Justin . . . this Thanksgiving, I am very thankful for you four!
Technicians Oral and Wilsone were on time, curteous, worked all day without taking a break or lunch and did a very professional job. When I was running work in construction I would have loved to have these type of employees working for me. Great job, great company. It has been a pleasure doing business with you. 🙂
For the first time I had an excellent experience dealing with a HVAC company. Helen and Doug Fox make a great team. I have finally found a company I can trust. If you want great service call Doug at Stephan K Denny.
Devon and Sherwin showed up exactly on time and spent the morning installing a new a/c. They worked tirelessly and efficiently in the heat until the job was done. They made sure all wires and exposed hoses were neatly wrapped and tidy. They were polite and friendly. It was a great experience and we are loving a cool house. This company responded quickly and efficiently to our needs over a holiday weekend - great service!!
A big thank you to Doug Fox! He arrived on time and figured out what was wrong with our A/C unit. It was pouring rain but he was determined to get the job done. He was also a pleasure to deal with and had a great sense of humor. Thanks again!!
I have used Stephen K Denny for the last 15 years and have been very pleased with the service. The technicians have always been on time, polite, and get the job done in a timely matter. When additional service has been needed, they are prompt at getting the problem corrected. Thanks Wayne for doing a great job this last maintenance check.
The serviceman, Doug Fox, identified and corrected our AC malfunction. He is knowledgeable and personable. He had our unit working properly quickly and efficiently. We have done business with this company for many years, and will continue to do so because of servicemen like Doug Fox.
It was time for a new A/C and air handler. My air handler happens to be up in my hot attic which I think would be a more difficult place to work. I got 3 quotes. I decided to go with this company for several reasons. 1. They have a relationship with Costco. 2.The salesman Mike was very knowledgeable and took his time to answer all my questions. 3.They sent out Sean, Jason and another guy who were all very experienced and did a great job. 4. They cleaned up their work area as if they were never here. I highly recommend this company.
We bought the Costco A/C special promotional program through stephenkdenny. Our entire experience from sales to instillations has been unremarkable and a positive experience. Our first contact was with Michael the sales representative for Stephen K denny. We took 4 weeks of researching and asking questions before making our decision. Michael says he is available 24/7 for assistance. He was true to his word.Any time we had a questions he answered the phone . He was professional and knowledgable. Everything from sales, service ,documentation of paperwork and calling main number was like clock work. Very organized ,timely and followed through as stated in the promotion ,documents and verbal instructions. The instillation team , Shawn and Wilson were excellent professional and knowledgable engineer installers. They were hard working,organized,quiet,efficient,well mannered, neat clean work areas, respectful , focused on the job and very educated about a/c operations.
Michael stopped in and checked on the job during installation and followed through on any questions we had.
Execution of communication and follow through are reflected in all levels of service in this company. It was my experience that the owner was involved in the day to day operations of the company. Michael had open communication with all levels of service and questions were answered promptly.
Their business model management style thus far has been very impressive. We look forward to continuing this same experience throughout the life of our a/c unit.
Thanks to Doug Fox he did a wonderful job fixing a nagging problem Great Employee
Thank you for your outstanding service... William came by this morning for a regular check-up on our unit. He was courteous, professional, on time and knowledgeable... all qualities we admire and sincerely appreciate from Stephen K. Denny, Inc. Thank you, again.
Deron and Sherwin were on time and awesome guys. Had no problems and super happy with my new AC.
Rating: Five STARS! Helen - in the office - handled our 'emergency' call with speed & efficiency.....along with a welcome dose of warmth & pleasantness! Doug - our service tech - arrived on a holiday weekend and quickly & creatively solved our problem - ensuring our houseful of guests could rest in cool comfort. Endless thanks all around!
After having an awful experience with a local company who attempted to take advantage of me and my lack of knowledge in air conditioning units, I began to thoroughly research a/c units and pricing. Mike Sokolowski sold me three high end a/c units at an excellent price. He and his installation team were professional, friendly, reliable and provided the ultimate experience in customer service. I highly recommend Stephen K. Denny and Mike, in particular, for their integrity, timely service, value, and professionalism. A special thanks to Sean and Marc for doing an excellent job installing!
I continue to have great service from your staff. Service today was done by Bill, who was prompt, courteous, and professional. And Glenn is always great!
Naomi and Doug Fox gave me the best AC service I ever had. I had a problem for awhile that was fixed and handled very professionally.
Mark, Kevin, Wilson and Sean installed two new Lennox AC systems (XC25-036 and XC25-060) on 12/17/2015. They were efficient, effective, professional, and focused to ensure a quality installation. We were pleased to interface with these gentlemen as they were fun to be around and its was a pleasure to see their comrade. They worked very well together which in today's environment was a real treat to witness. The quality of this install greatly exceeded the install by the builder of our Trane 19i units. Doug Fox stopped by to assist in installing the thermostats so we could be operational by days end. As always Doug Fox does a great job.
Semi annual maintenance done on 4/7 by Tiwayne,Bill and kevin. Very polite and as usual though.
I have nothing but great things to say about this company! The consultant Mike Sokolowski was professional and very educated on the products he represents. It was a pleasure discussing my ideas of what I wanted to have installed. The two people that came on the install day, Mark and Kevin, came on time and were experienced in what the do and also very professional. I even had to leave my house while they were installing my unit and felt very comfortable doing so. I highly recommend this company for your air-condition needs! AAA++++
Testimonial *I just had a new ac unit installed by Deron and Sherwin. They were professional, knowledgeable, prompt and very pleasent to deal with. I am very pleased with my experience with your company.
Doug Fox was on time and made a quick repair, he had our unit up and functioning in about 30 - 40 min. I was told it would take 2-3 hours. But Doug is a professional and knows his trade. This is the second time we used Doug, very happy with his work and would recommend him. GOOD JOB
We are most pleased with our new Lennox Air-conditioner installed on last Friday. Bryon, our contact, was most helpful and followed up on all my questions and requests. Mark and Kevin, the instillation crew, were very professional in carrying out their part of the job as well as being highly skilled. It was a job very well done by a team Steven Denny Inc, can be very proud of. Many thanks
I WAS VERY PLEASED WITH THE SERVICE AND EQUIPMENT. MIKE WAS THE SALESPERSON WHO PROVIDED INDIVIDUALIZED ATTENTION AND CHIP AND WILSON COMPLETED MY INSTALL. CHIP AND WILSON WERE FACED WITH A DIFFICULT AND TRYING SET UP AND THEY PERSEVERED AND MADE SURE THAT EVERYTHING WORKED ACCURATELY. THEY WERE HIGHLY PROFESSIONAL. THE SYSTEM HAS BEEN IN FOR A WEEK AND IT IS WONDERFUL TO HAVE A WORKING AIR CONDITIONER WITH NO WORRIES! 🙂
We were very impressed satisfied with the performance of the SKD team’s installation of our new A/C.
Merrill did a fine job of handled details of the sale advising us that we did not require a more expensive model. He arrived on time with installers Darrin and Nathan and explained the job requirements.
They worked very efficiently as a team and had us cool in only one day! Darrin had an amazing “can do” attitude working in the very hot attic. They were unable to remove my old concrete slab as it was too heavy, but promised to send some one out later to help. I anticipated that wouldn’t happen but it did!
I’ll certainly recommend your business to others.
We were pleasantly impressed today by the work of your installation team consisting of Chip, Wilson and Monte. They installed 2 air conditioners for us today and their performance was very professional. They spent the entire day working hard to be sure that we had air conditioning before they left. We also were impressed by the professionalism of your sales representative, Michael. He worked very hard to give us a satisfactory price for an excellent air conditioning system. We anticipate the same wonderful level of care when service is needed. Thank you.
Today, Mickey serviced our unit. From the very first day back in 2010, we've had exceptional service from your company. He is most competent, friendly and know his stuff.
Just want to say what a wonderful person Douglas Fox is and how he did an excellent job at our house today. Neal Golding
We had our initial maintenance on our new AC systems done by Creg this morning. He was very professional and knowledgable, finding a small issue and repairing immediately. I will definitely recommend Stephen K Denny to our friends and neighbors.
Stephen K. Denny - is a remarkable company. The attention they give to their customer is timely and 100%. Their prices are right and they don't try to over sell their customer. Devon and Nathan worked on replacing our system. No time was wasted and we were up and running with our new air conditioner. They were both kind and professional and extremely knowledgeable. I would recommend Stephen K. Denny all day long.
I would like to thank Mike for his time and patience reviewing all the models of AC units that would work for my home . I found him very knowledgeable and willing to go the extra distance to answer my questions. Thanks for the pleasant experience when purchasing such a expensive system in the house.
Over the 16 years of using Steven K Denny for both installation and 6 month maintence for two units, I have found the very reliable and consistent over the years. Thanks again for the great service . You have a great crews, well trained and your service manger "Tim " has always been there for me to answer any questions or resolve any problems . Thanks again .
Wonderful professional company. I have used them for over 10 years and they never cease to amaze. I had William Mc Dermott service my units twice. He is an asset to your company. If I were running a company I would welcome an employee like William dedicated, professional extremely knowledgeable , a gentleman I highly recommend this company. Always on time always prompt if there is a problem.
Mr. Doug Fox is very knowledgeable about the a/c system, he shows attention to detail, I was quite impress. He was here in a timely manner. His work ethic reminds me of my military days. A good person for the company. Keep up the good work Doug.
Excellent service. On time, finished earlier than expected. Staff professional and polite Chip and Wilsone
Awesome!!! That is the kind of 10 year service we have received at SKD's. Recently we have our 6 month service and the technicians (Tiwayne and Aaron) arrived ahead of time (almost unheard of in this day and age). They were very professional and completed the maintenance in a timely manner. So we'd like to extend a special shout out to Tiwayne and Aaron and also to Ericka
for an outstanding job in scheduling. We recommend SKD highly.
The Lateef Family
Just had my AC check up by Wayne He is the best send him anytime.
Hi, we want to praise Douglas Fox for his professional work ethics. He explained everything he did and helped us with our concerns about our problem. Thank you for sending Doug to us.
Frank & Maria Vendola
Mark was terrific today for my semi-annual check. Very polite, efficient. Arrived early.
My sisters and I were getting ready to "close" my mother's house in Palm Beach Gardens for the season when we noticed that the A/C was not working correctly. We called Stephen K Denny and they sent someone out the same day. This tech said the A/C was working fine and he did not know why even tho we set the thermostat to 74 the it read 77. So the next day we called back and this time they sent Justin D. to help us. He also checked everything and said that the unit was running correctly so there must be a problem with the thermostat. (The other tech said it was not the thermostat.)
It seems as tho Justin determined what was wrong. And, before we closed the house all seemed to be running properly. Thanks, Justin D. for working hard to figure out what was wrong!
Doug Fox, thanks for great service...a job well done.
Very Satisfied with Mike Sokolowski.
Mike Sokolowski came to our house looked at the old system, took some measurements and was ready to discuss options and give quotes. Since I have some work history in air conditioning and refrigeration, I was asking Mike pointed questions about few different models to which Mike was extremly polite and very knowledgable. With help from Mike we decided on unit model and now have a new A/C - Heating System of our choosing. Thank You Mike !!
Doug Fox did a wonderful job solving the problem of why our A/C wasn't working, very professional .
My A/C unit was very old and needed to be replaced. I met with several companies who quoted me for a new a/c. They were very interested in selling me a new a/c but i felt like that was their main goal, and only that, to sell me a new a/c. Whats wrong with that you ask. Well, just because a system, or the equipment is new, does not mean it is going to work properly.
The last company to come out was Stephen K. Denny. The salesperson Morgan was a bit different. She took a legitimate interest in evaluating what would be the best system for my home. She took time in the attic to see how things were arranged and put together. She made a few recommendations regarding the air returns and duct work. Some of the other people looked in the attic with the lights on the back of their phones or a pen light and could not have properly evaluated whether things were ok up there or not. The other thing she said that stuck with me was when you put a new system in, even if Stephen k Denny does it, there will probably be a few tweaks needed and that they would probably need to come out a couple times after the new system is put in to get everything dialed in properly. Most of the time people promise things that are just not met only to have the customer unsatisfied. In my past experience, whether you go out and buy a brand new home or buy a new car , the likelihood of everything being absolutely perfect and needing no adjustment the first time around is highly unlikely. Odds are most things are going to need some adjusting to meet a new owners satisfaction so I appreciated her being up front about that.
They came out a couple weeks later after i agreed to use them to install the new system with a the additional duct work changes including adding a couple additional returns. I am a very detailed oriented person and was worried about the install crew cutting holes in my wall for the returns and doing all the work in the attic where not only the duct work was but also the air handler.
The old air handler needed to be disassembled and brought down and the new one needed to be brought up. All I could think about was someone stepping and falling through my ceiling that i just had redone.
It took the whole day for the install to be completed. The crew that did the work was not only very professional but knowledgeable and experienced at what they were doing. They did an excellent job from cutting the holes in the wall to putting in the outside condenser and installing the air handler. Everything was done top notch and everything fit seamlessly.
I did have to call the company about a few small things over the next week. These were basically small adjustments to the system that probably couldn't have been done or noticed until it was up and running. The company was quick to come out and make the adjustments. I can happily say my new a/c is quiet, efficient and overall works great.
Over the next few weeks i met a couple more people from the company that came out for quality control testing. All were very friendly, professional and knowledgeable.
All of the people i met with from Stephen K Denny did a wonderful job. I mentioned Morgan because she was my initial contact from the company. However the company is made up of the people that represent it, and everyone that played a part in installing the Lennox A/C system in my home did a great job. i feel confident I made the right decision using them for this purchase and I would not hesitate to recommend them to my family and friends.
I got 3 quotes for a new a/c and air handler. I went with this company because not only they beat my other quotes but the salesman Mike was knowledgeable and took his time to answer my questions. I also felt comfortable with the relationship they have with Costco. They sent Sean and Jason out to install my A/C. They were very experienced and did a great job. The company exceeded my expectations. I would highly recommend this company to my friends and family.
Another quick, painless, clean and courteous inspection and repair job by Wayne. We know you will be on time, get in and complete the tasks quickly with a minimal amount of inconvenience or expense. Thanks again.
Applause to Stephen Denny recognizing the high caliber of service technicians you employ to service your a/c units. Aaron was the service technician who provided the maintenance unit which was purchased from Stephen Denny company. I have utilized your company to service my unit and have always been completely satisfied with the service. Aaron was professional, polite and shared a response to every question presented during this service call. I would like to request Aaron to provide my next service call in 6 months. I appreciate his politeness and knowledge during this service call. Thank you Aaron!!!!!
Sirs: Thank you for sending us Doug Fox to repair our A/C. He was friendly, courteous, prompt and professional in every way possible. We are pleased with his expertise and knowledge and would like to request him for all future calls. You are very fortunate to have this man in your employ. I am reassured knowing he also lives in Port St. Lucie. Thank you, Rayne Poussard
Doug Fox is a service man I can trust. He is knowledgeable and service oriented. His service and customer care are unmatched. He is the service person I intend to ask for and the reason I will continue with Stephen K Denny.
Your sales rep, Joe Maria, spent as much time as was necessary during the proposal segment of my investigation. I had three other estimates, but in the end, the competitive price and the Costco name was my choice.
Your crew (Chip and Wilson) arrived exactly on time. The work was completed in 4 1/2 hours. It was professional, neat, accurate, and done in a pleasant manner. Both Chip and Wilson took time to answer my questions and concerns. I've been a Costco customer for several decades , and this just confirms what I have always thought---that you can always depend on Costco.
Brian took care of us from beginning to end. Couldn't be happier. The installers were very professional, showed up on time, and finished in a timely manner.
Your technician, Doug Fox, was very knowledgeable and friendly. He fixed our problem quickly, explained the issue in a way that I could easily understand and seemed genuinely excited to be doing what he does.
DERON AND SHERWIN DID A GREAT JOB! THEY WERE VERY KNOWLEDGEABLE AND CLEANED UP EVERYTHING SPOTLESS!
Testimonial *We just wanted to say that the service we received from Stepen k denny Inc was great ! The whole Installation crew of guys- Mark,Kevin, Wilson, & Nathan, as well as the two men Alvaro,and Brian ( sales and advising ) they did a wonderful job ! (Our House was built in 1951, and it really took some over hauling to get the A/C vents & duct work in and working so that it would be efficient) All of them were friendly, clean, efficient , honest, and helpful. We would recommend them for sure. Thanks Again Guys!
Called a few companies to get some quotes on a new system. The other companies were in/out in 20 minutes, they gave me the impression that I wasn’t worth there time if I wasn’t ready to buy right away or the fact I was getting a few other quotes. stephen k denny sent one of their sales staff and spent over 1 hour with me answering all my questions and not pushing the sale. They educated me on not just the product line but on what would best meet my needs for my home and not just simply try to sell me the most expensive product.
They crew that came to install was very professional and took good care of my home making sure they tarped everything, wore protective shoe coverings, and was extremely polite.
From start to finish their service was amazing. The staff even called me a few days later after installation to make sure I was satisfied and if i had any other questions about how to use the system and how to save the most money on my electric bill.
Helen was a wonderful individual to work with. Doug was also very customer oriented and technically competent.
Doug Fox did a great job getting my AC unit repaired this week. The two trips he has been at my home he is professional and very respectful. A true asset to your team.
Mark, Kevan, and Nathan were awesome and did a fantastic job for the 3 days they were at my home. Everything was done so professionally and they cleaned everything spotless. I am incredibly happy, thank you!
Bill and Aaron are very professional and knowledgeable. They were punctual and explained everything during the maintenance service. The pressure was minimally low but they brought it up to recommended pressure. Bill and Aaron are your best technicians. Keep up the great service support. Thanks again.
Marc is the best!!!! Always on time. Polite and quick. Hardly know he's here. Thanks, Marc
Just finished going through a proposal for a new Lennox air conditioning system with Merrill. He listened to all my questions, understood our needs, and did an excellent job of putting together affordable options for us to consider. We did not feel any pressure to make a decision; but moving forward was really a "no brainer". Thanks for the great price! We feel confident we will get the same level of excellent customer service for the installation.
Doug Fox and Naomi are great. Quick service and pleasant
We had our unit replaced last week. First line of contact was Mike Sokolowski. Installers were Chip & Edgar.
Mike came, presented us with options and quotess and was able to answer all questions we had.
The istallers Chip and Edgar were very neet and proffessional while removing the old unit and installing a new one.
We are very pleased with the entire process.
I just had three systems installed in my home and it was the most terrific experience. The three crews were so nice and helpful and instead of treating me like a lady who didn't know anything (which I am) they explained everything they were doing with patience and detail. They were so neat while working and also cleaned up the entire area. I will always be a fan of stephen k denny. What a great group of nice and professional guys.
Following the recent installation of our new A/C I discovered an understandable problem leak in a duct that would prevent achieving the high efficiency we were to expect. The service technician, Doug Fox, arrived to fix the problem and I was very happy to see him. He had previously provided excellent service repairs to the old unit we replaced. If I ever have need of future service on my new A/C, unless he gets promoted, I want SKD to send Doug.
5 stars....called Costco for A/C estimate. They said two day turn around. In less than 2 minutes, Stacy called me back. Told her our AC blew out. She had someone at my house within 10 minutes. Mike came and sat in our hot house for 2 hours explaining and getting us approved. Then he sent over Justin, who was there within 10 minutes, and he put freon in the unit to hold us over. Sean and Jason came on Friday and set our new unit up within 6 hours.
We talked to 5 other companies before we chose Stephen Denny. The employees were like family. Would highly recommend them to anyone. The Gunnings
Just finished my 6 mos. A/C inspection. Mark is excellent. I always ask for him when I schedule. He is professional, thorough, polite, courteous and always on time. He cross-sells other products and services that will benefit my family without making me feel pressured. Was happy to renew my contract for another year thanks to him.
Aaron came by to check that our system was still in good working condition. We have a service contract with you. He checked the unit and changed the filter. All was in order. He was courteous and efficient.
Just wanted to thank Mark and Terry for the excellent installation job they did on the new air handler and compressor. Both guys were very efficient, aware of there surrondings and careful around furniture walls and items in the house. They worked constant throughout the day installing both units. After completeing the job they cleaned up all areas of the house they worked, inside, outside and the attic. Then they reviewed the new thermostat and operation of the units and handed me all the paper work. I've been a customer of Steven K Denny for over 16 years . They replaced my original units when I purchased the house, 12 years later I decieded to purchase a new unit on one zone of the house rather than repairing it . Great company and people I highly reccommend them .
Testimonial * I really have to say that stephenk.denny, inc. has the most professional and knowlegable employees of any company i have worked with in a long time. Morris at Costco was very helpful in my decision making, and Chris was pleasant to speak with while making my innitial appointment.
Mike was able to explain everything so that i understood it and felt comfortable with my choice.
Mark and Nathan removed the old units and installed the new units. They did an awesome job. They worked quietly, quickly and incredibly neat. They put in another return in my bedroom and i didn't even have to vacum. that's how neatly they worked. Before they left Mark showed me how my new thermostat works.
I would highly reccomend stephen k. denny inc. to anybody that needs air conditioning work/replacment. It's hard to come by people that take pride in their work these days; and its obvious to me that all those I came in contact with absolutley take pride in what they do.
I have been the owner of a Trane Unit for about 8 years or more. My unit was installed in a very timely manner and with expertise. Previous installations were not installed to my satisfaction. I have maintained a service agreement with your company since. Every 6 months I call for a service check. The service representative is always on time and pleasant. This past week I had the pleasure of meeting Aaron as my service tech. Aaron was very pleasant and knowledgeable. He answered every question presented with a polite and informative response. He offered to assist putting my box of filters away. Aaron was a superior service representative and demonstrated a thorough knowledge of air conditioning units. Every question presented received a response. Aaron is very knowledgeable and interested in keeping the customer informed. I was very pleased with the service of your company and appreciate the knowledge and expertise of your staff. I will continue to seek your a/c services with pleasure.
Warmly, Valeria C. Ogletree
Douglas Fox was very efficient and effective in isolating my a/c problem. The quick response and super communication with me was refreshing and appreciated.. I, wholeheartedly, endorse him as a high quality tech with great customer interface skills and a guy who gets the job done quickly competently. A+.
As Promised, the part for our AC unit arrive and Doug Fox was there and installed it without a hitch. Our AC is back to work - thanks to Doug. Very professional and knowledgeable. Look forward to Doug coming back whenever it may be necessary.
Doug Fox came to our home Thursday, right on time!
He checked the AC and found our problem. He ordered the part and would let
us know when he will be replacing the part. Doug answered all questions and
made great suggestions. Very impressive, knowledgeable. We were very impressed.....thanks Doug.
We have our air conditioners serviced by Stephen K Denny. All of our maintenance calls have always been prompt. The service people have always been efficient and respectful of our work environment. Their most recent representative, Wayne, was very pleasant to work with and informative when asked about the maintenance. I would definitely recommend them for your air conditioning needs.
I request Marc each and every time that our AC requires the maintenance service appointments! He is absolutely wonderful. I could set my clock by his timeliness. He moves about my home effortlessly and non intrusively. He is always courteous and knowledgeable!! I give him an A+++++. Thank You for your service!
Once again Doug was out to "save the day". His terrific personality and outstanding technical skills almost make the repairs an enjoyable experience! He is always welcome at our home.
Today one of your servicemen came to my home because our air conditioning was not cooling properly. Douglas Fox was very professional in explaining our problem and had our system charged and working again. I would like to recommend him for winning your contest for outstanding serviceman. I would like to have him respond to any further service calls to my home. Thanks!
We had new Airconditioner installend by a excellent Crew of Natan and Deron after by kevan and Wilson, all of them were very Profesional and Competent . we can highly recomend al of them. Anton mayer
Very cooperative, extremely professional and knowledgeable. Deron and Nathan did a good job of explaining my issues and completing the job in a timely fashion and left the work area in pristine condition.
Very pleased,Morgan Brantley was very professional and answered all my questions with alot of knowledge of the product i was looking for,Darren and Nathan were the installers awesome workers and stop to explain everytime i had a question,from the begining to the end Im very happy to say this was a Great jnvestment for me and my wife and I would be happy give a testimonial to the next person who is in need of a ac... Thanks Again!
MARK AND KEVAN WERE AMAZING, VERY PROFESSIONAL AND INFORMATIVE. GREAT SERVICE!
Our A/C repair guy was Doug Fox. He arrived earlier than the projected time and was very efficient with fixing our A/C. He seemed very knowledgeable about the air conditioning systems and the issues we face with heat and humidity in our region. He seemed to enjoy working for your company and came across as a great representative for Stephen K. Denny. He recommended a service plan so that we don't always have the issue we have been having every few months. Overall a great experience for having a broken air conditioning unit! Thanks!
They have been providing service and maintenance for me for several years. They also go the extra mile for me, and made me a priority when my a/c went down. They really do go above and beyond. I have referred them to all my neighbors and will continue to recommend them.
Doug Fox and Lynn are the best. Doug came to our house to diagnose an AC ailment. He was kind, enthusiastic, honest and very professional. He quickly determined the problem and explained the fix. The dead part in question was just several weeks past its warranty date. Initially when he called the company to honor the warranty, they refused. Both Doug and Lynn persevered and convinced the company to honor their warranty despite it being past its date. I appreciated the fact that Doug and Lynn stood up for us as the part in question was quite pricey. You have won our loyalty forever... Kathy
DOUG FOX WAS ABSOLUTLEY WONDERFUL! GREAT GUY VERY LUCKY TO HAVE HIM APART OF YOUR COMPANY! WE ARE VERY HAPPY WITH STEPHEN K DENNY!
Excellent service! As I was preparing to fly down to my house, my neighbor called me and said that my AC unit was not on and the house was hot. I called Denny that morning and by the time I got there that evening the house was cool and comfortable. I also had a maintenance check and Marc went out of his way to check and explain everything to get maximum performance from my units.
I highly recommend Denny for your AC service.
Doug Fox is really good guy. Came for Checking about my Complain on time, as I was promised. He checked the system and explained what is going on.
Part was Ordered before he left my house, and he got response from your office, that Part was ordered and available so Doug is coming back tomorrow.
I'm retired and had been building homes for over 30 years and familiar with installation of HVAC (heating, ventilation, A/C) units. Stephen K Denny did an excellent job removing and replacing my central air conditioning system. The sales person Mike was knowledgeable about all major brands, able to answer all of my questions, and gave me a good quote that beat out the competition. Installers Sean and Justin were technically skilled and knowledgeable about the system they were putting in and their work was top notch. The installation took less than one day and when done there was not a rug or floor mat out of place.
Thank you very much to Mike Sokolowski for helping me out and to Chip and Wilson doing a great job installing the new unit! They explained everything thoroughly and the a/c unit is nice and cold. I would highly recommend them to my friends!!!
Just had Doug Fox from SKD A/C out to the house....what a knowledgeable and trustworthy technician.... he's a keeper!
Kevin and Wilson did a wonderful job on my new install
Justin recently completed the installation of 2 air conditioning coils, and also did other repairs to our
3-zone AC systems. He was very efficient, knowledgeable and got our systems up and running in
Douglas Fox did an excellent, efficient job in diagnosing our problem and fixing it! He explained what he was doing and fixed the problem. I will be requesting that you send Douglas Fox for all our service needs in the future!
Kevan & Wilson did a wonderful job installing an HVAC system for us. They arrived on time & finished early. They handled themselves professionally.
I recently upgraded my homes A/C and chose Stephen K. Denny Inc. Their team of Charles, Mike, Sean and Wilson were very professional, friendly and did a great job. I highly recommend them for anyone looking at getting air conditioning. Don
Stephen K. Denny is the best A/C company! I would recommend them to everyone!. Great job guys!!!!!. Our tech Sean was very helpful
Outstanding job of installing our new A/C. Mark and Kevan are the best in their field and made sure everything was done just right. They even moved an outlet up a few inches so I could install a new shelf unit next to the A/C. They communicated with me during the whole process and were just really nice, professional guys. That's why I keep going back with Stephen K. Denny.
Doug Fox was very helpful and informative. It's great to have someone that I can trust to keep my family cool!
Chip and Wilsone installed our new AC unit today. They were very thorough and made sure all the equipment and duct-work worked properly. They even had to replace additional duct-work that they deemed inadequate. Their professionalism was much appreciated. I would recommend them to any of my friends needing a new AC unit.
Called a few companies in the area looking for quotes on a New Air Conditioner. We found the Sales person from Stephen k. Denny the most informative. We walked us through the different products and told us about all the different features. But most importantly he asked about our needs, lifestyle, budget, and made recommendations based on our needs and not his commission check. All the other companies pushed us immediately to go for the higher end product which cost thousands more and we didn't need based on our home. After the presentation from Stephen k. Denny I was confident i was making the right choice on Product and with the right company. The install technicians were amazing, polite, made sure they didnt dirty my home and I couldnt have been more happy. I would definitely recommend them to everyone
I had a new install yesterday by Mark & Kevan... they were both wonderful and did an awesome job! Mike the salesman was a good guy as well!
I would like to say what an outstanding job Doug fox did on my AC check up! He was extremely polite and very informative. He went above and beyond to make sure I knew why and what he was doing. I would strongly recommend his services to anyone. Now my home is cool and comfortable thanks to Doug!! Your the man.
Doug Fox and Charyl always act in a professional manner, ensure that my issues are handled quickly and make your company easy to do business with. I have recommended Stephen K Denny many times.
Doug Fox came immediately to our house to fix our
air conditioner which stop working on the hottest weekend of the season
We called and then he was there and did a very professional job of diagnosing and fixing the problem
kudos to the company
Unit in our server room went down. In no time the temperature was up to 105 degrees. Called Stephen Denny. Within an hour they were on site and had the problem solved. This could have been a disaster for us. I can't say enough about Doug Fox. His knowledge, work ethics and personality are great. It's great to know that there are real "service people" in the world. They are hard to find. I also want to put a kudos out to Erica in the office. She is ALWAYS professional, friendly, and can't do enough to help you out when you call. A BIG THUMBS UP FOR THE STEPHEN K DENNY TEAM!
Doug Fox did a great job and he quickly found the problem and was able to resolve it. Very Professional and would recommend again.
Doug Fox was awesome! He treated us with courtesy and respect and did a great job getting our home cool again. I would recommend this company to anyone in need of an honest A/C service company.
Mike Sokolowski was my sales person. He was very professional, knowledgeable and efficient. The unit was installed in a timely manner by Mark & Terry.
My family is very satisfied! Thanks Stephen K. Denny.
We have had SKD do our annual A/C check for the past six years. Aaron arrived promptly, answered all our questions and encountered a nest of wasps on the roof. Thank goodness, he was not stung. He was professional and pleasant, an asset to your company. If and when we need to replace our unit, yours will be the first company to be contacted.
Thank you for coming and fixing my air conditioning as fast as you could. The Tech Doug Fox was very professional and kind. He was a great help and fixed my ac right up! Thank you!
Bill and Aaron have just left after a quick, efficient maintenance visit. They explained what they were doing and then did it. They were both upbeat and seemed to enjoy their work. All-in-all a great experience.
We were very grateful to Doug Fox for his assistance with our Trane system. He explained in great detail how the system is designed to work. Going forward he will be a great resource for us.
Thank you, Doug!
Douglas Fox ranks up there amongst the friendliest, most helpful, service persons with whom I have ever dealt. He offered advice that provided not only savings in electricity but added comfort to our home. He went above and beyond. Many thanks to him and Stephen K Denny Air Conditioning!
Mike our salesman was very professional and explained everything to us and answer all our questions. Your technicians Sean and Wilsone also did a great job and where very knowledgeable and friendly during the entire installation. They did what they said they would do and did a great job!
I would like to say Doug Fox is one of the most professional people i have met, He took care of my a/c problem and the unit is running good
Thanks to Mike the salesman for explaining in full about the systems best to replace the 26 year old system in our home. Also thanks to Sean and Wilsone for doing a terrific job installing the system in a clean and professional way.
I would recommend your company to everyone I know looking for a new AC unit or repair work on a unit. Great job Thanks.
Pat G. Jupiter 5/3/2016
We have been a customer for at least 6 years and couldn't be happier with our air conditioning service with you. Recently our pool heater stopped working. As always, Cheryl was able to schedule a quick and convenient time for Doug Fox to come out and see what the problem was. He was here this morning at 8, diagnosed what was wrong, and by 10:20 he had called with a quote on the part and installation cost that we need. It doesn't get any better than that....... It's reassuring to know you're there when we need you!
Once again, I am very pleased. Thanks, Brian and Doug for getting over here so quickly!
It is very nice to see young people like Aaron acting so professional and with so much respect!! He went above and beyond to do my maintanence, he even clean my vent inside the house (shame on my for having it so dirty).
We were very happy with his service!!!!
I needed a repair to my air conditioning unit. I knew what the issue was and called a competitor who would not give me any kind of price over the phone. I called Stephen K, Denny. They gave me some idea of prices and options. I scheduled the appointment. A young man named Aaron arrived on time. Talked to me to make sure he understood what I wanted done. He fixed the problem. He explained what he had done and even showed me photos he had taken on his cell phone. He was very polite and professional. I will now always call Stephen K. Denny.
I chose this Company because of Costco and I had Lennox at my last home. Merrill came to my home and presented us with a few excellent options. He was the best consultant of the 4 estimates I received. I ordered 2 units A/C and Handlers. Two installers, Mark and Kevan came out and put both ac units in with handlers and pans. They did excellent work in a timely manner with great customer service attitudes. Great job done by all. Thanks again
I was very please with service and professionalism from Aaron Martin today. He did a great job doing the scheduled maintenance check on my system. He's an excellent representative for your company!
We had a wonderful experience with stephen k. denny. Our air conditioner was still running, but it was having a very hard time keeping up and we knew it would not make it through another South Florida summer. Mike was great to work with as we debated several options. He really listened to what we wanted and what was important to us, and recommended a unit that could best meet our needs. He patiently priced out several other options that we requested, but in the end we ended up going with his original recommendation. We are really glad we did. The unit runs great, has no problem maintaining a fairly cool temperature, and most importantly, it no longer feels humid in our house! We only wish we had done it sooner. With such a large purchase, it is important to deal with a company you can trust. I highly recommend stephen k. denny and Mike in particular!
Called for service this morning - same-day visit by noon. Doug Fox checked everything and gave us some repair options. Doug was very helpful and informative - also professional. Everything was done within an hour. 5-star service!
Aaron serviced our AC this morning and did a great job. Since we're new to SKD, we didn't know what to expect. It was a pleasure.. Many thanks, and we're looking forward to a long relationship.
I want to thank our technician, Aaron, for a job well done! He was efficient, friendly, and knowledgeable! I would recommend Stephen K. Denny anytime!!!! Thanks a Zillion!
4/9/15 - had to call as one unit not cooling. Erika arranged to have Doug Fox out within the hr. Very professional and helpful.
Doug Fox arrived in timely fashion and took care of my problem. Doug is courteous, friendly and goes about his work quickly and expertly. I am very pleased with the service I have gotten from Denny.
The sales rep,Mike is top notch at doing his job. He took all his time explaining about the new system that I was about to purchase. He answered evey question I had,and believe me,there was a lot.
Installers Mark and Kevin are also very good at doing their job. Every step of the way was done correctly and made sure I was completely satisfied with the job before they left
We have had our a/c maintenance service performed by technicians from Steven K. Denny Inc. for many years. The techs have invariably been courteous, professional, and very skilled. Yesterday, our bi-annual servicing was performed by Wayne. We were pleased with his promptness and the information he gave us concerning our a/c unit. We highly recommend Stephen K. Denny, Inc.!
I am a new customer to Stephen Denny A/C
This morning, I had an annual maintenance and inspection of my heat and air unit. Justin, the maintenance man was on time, very friendly, and even put on booties to respect my house. What a professional worker to represent the company.
Justin was able to complete the inspection, clean the condenser outside, blow out the clogged condensation pipe, and go over some information regarding my unit.
First Class Organization!
Doug Fox came to my home this morning and did a great job. Thank you Stephen k. Denny
Mike and Steve came out to my home late on a Friday afternoon. They did an area evaluation of the size AC I would need and gave a quote on the spot. the following Tuesday Kevan and Nathan installed a new Trane unit and air handling system. They were on time, courteous, clean and knowledgable. System was installed as well as finding and replacing other small items so my system would work reliably and efficiently.
This was a very professional and seamless HVAC replacement. Great experience! I would recommend this company without reservations.
Mark & Terry installed a new system for us today.They were very courteous and professional and obviously well trained. They explained the system hardware to us, answered all of our questions and cleaned up after.We would recommend them and your company highly.
Thanks Aaron for the great maintenance service you provided to my A/C yesterday!!!! Much appreciated!!
Mike was the Rep who came to our house today to evaluate our air conditioning unit. We could not possibly been more pleased with his approach & attitude. He is a credit to your business. We have complete confidence in the information he gave us today. We are not sure we will be going ahead with a purchase of a unit at this time but whether we purchase a unit now or later we will certainly be strongly considering your company and will most likely make our purchase from your company.
Chip and Wilson did a fabulous job installing our Air Unit.
Thank you for sending a true professional, Doug Fox, to service our units. He obviously enjoys what he is doing and is very knowledgeable and highly experienced.
My wife met with a lot of Contractors getting quotes for a new AC unit. Most of the presentations were quick and the sales people were pushy. We finally met with stephen k denny and were pleasantly suprised with their approach. The sales person was extremely knowledagble and went through ever step and the differences between brands and the different products. They evaluated our elec bills, made suggestions based on the temperature we like our house to be, and didnt push us to the most expensive unit. We have recommended them to our neighbors who are also doing business with them, and will continue to use them for our service and maintenance.
Their service is exceptional!! Great company - have recommended them to many people.
MARK AND TERRY INSTALLED MY NEW UNIT AND THEY INTRODUCED THEMSELVES AND GOT RIGHT TO WORK. THEY WERE PROFESSIONAL AND ANSWERED ALL MY HUNDREDS OF QUESTIONS WITH PATIENCE AND THOURGH ANSWERS. THEY DID A FANTASTIC JOB.
Mark & his asst just left after installing my system and they did a fantastic job. I just wanted to let you know that I was very impressed with Stephen K Denny today.
As usual, we received great service from your representative, Doug Fox. He's prompt, knowledgeable, efficient, pleasant -- and always gets the job done for us. When he walks through our door, I know our heating/ac issues are going to be resolved. Great guy. Thanks, Doug!
I just want to thank the company for a terrific job. Starting with Mike the salesman, Chip,Louie,Monte and Wilsone the technicians all were extremely polite,couteous, and very neat. The workmanship was spot on and I would not hesitate to recommend your company to any of my neighbors.
We just met with Mike Sokolowski regarding replacing our two home AC units. He was very informative and knowledgeable, hands down one of the most professional AC representative we have met. We certainly appreciate the time he spent discussing our options with us. Naomi who made the appointment for us was lovely.
Please give our appreciation to your Tech named Doug who visited us while in the neighborhood to follow up on a glitch that developed during the evening hours necessitating a call back. He did his magic with gauges and blew out a line for the second time and the system worked efficiently last night. For that we are grateful and so pleased to have such dedicated employees available to us to maintain our two homes in The Tesoro Club, PSL, FL
Doug Fox came to our home Thursday, right on time!
He checked the AC and found our problem. He ordered the part and would let
us know when he will be replacing the part. Doug answered all questions and
made great suggestions. Very impressive, knowledgeable. We were very impressed.....thanks Doug.
Justin cared for the warranty replacement of our evaporator and did a great job. He completed the work in the time he told us and used care to leave our home like he found it. We also appreciate the discount on the labor for the job. We were a bit frustrated with the initial installation, but your followup service has helped to regain your reputation.
MARK AND TERRY DID A FABULOUS JOB INSTALLING A/C IN MY HOME.
We have been customers since 2001. SKD installed our HVAC units and we have a maintenance agreement with them. The office staff is great at getting me the appointments I need and communicating to the maintenance team. The technicians are friendly, on time, clean and know my systems well. I am one of the few people in my community that still use the original HVAC company 14 years later!! I would not hesitate to recommend the SKD team.
Thank you Doug Fox for going extra mile.. We certainly appreciate it...
Aaron asked me if I would take a minute and give a review of his work. I was very impressed with his work. How anyone can manage a genuine smile after what he went through in the attic - wow - just fantastic. I hope he services my ac every time. Thank you once again!
Doug Fox came to analyze a problem with my pool heater yesterday. He was terrific.......professional, personable and patient. The problem was something I should have known how to resolve. He took the time out to show me what I should do if this happens again. I appreciate the quick and efficient service. I definitely will request him for any future problems!!!! Thank you.
Today we had our regular maintenance check-up on our two a/c units. Marc, was our technician and he was very professional & polite. He listened well and reviewed & explained everything upon presenting the bill. I really liked him,very hard working.
I knew I needed a new Central AC unit for my home. I had several, unsuccessful, experiences with other companies. On Sunday 1/17/2016 my AC froze. I am friends with a homeowner, in my community, that hired your company last year. He was very pleased. I called him and he came over with your information and temporarily fixed my problem. I decided to call the individual on the card even though it was Sunday. My new AC in already installed Tuesday 1/19/2016 2 pm. Mike Sokolowski (Comfort Consultant) returned my call within 15 minutes on Sunday. He later told me he was on a bike ride and stopped to call me. I was lucky he had time to meet with me Monday at 9 am. Today at 9 am (right on time as promised) The crew arrived.Justin and Louie worked diligently to install my unit. Professional, polite and efficient crew. Just prior to completing the install Mike stopped in to check on the progress. Over all my experience has been AWESOME!!!!!! A shout out to Raina for her assistance with the paperwork. Also thanks Ashton for taking the time to call me and confirm my address. It is not often to find a company that is honest, efficient and has employees with ethics and takes pride in their job. I can assure you that my friends will be so very thankful as well. I have a demon inside me that is released when I am "HOT".......she can be a real BIt_h!!!! Thank you very much for your assistance with keeping me cool. You guys are the BOMB!!!!!!!!! Katharine Crage and her side kick Psyche(doggies need to be cool too).
On 9/23/2015 we had Mark & Kevan at our home to replace a failing AC unit. They were both excellent and I would highly recommend their service and professionalism. They showed up exactly on time, explained everything they would be doing, were extremely neat (even laying down drop cloths through an extremely long hallway from the garage to the air handler's location and then sweeping the entire run after they were finished) and they completed the work quickly and efficiently. After they were done they explained what they had done, walked me through the new thermostat and provided me with all the paperwork. I was extremely satisfied with their work and would highly recommend both Mark & Kevan. Thank you very much, Randy Levitt
Thank you for sending Tiwayne Watson to do our 6 month maintenance. He was professional and efficient. Once again thank you.
Excellent workers, very informative.
As always Stephen K Denny didn't disappoint. Doug Fox helped us today, and he was excellent as always. Professional, courteous, and knowledgeable. I have been using the company for my own home for about 9 years now and I couldn't be happier with their service.
Just wanted to drop a note and tell you what a good job Doug Fox did repairing our Lennox Air Conditioner. Doug was friendly, courteous and best of all, he fixed the A/C unit. Five Stars he gets.
Mark and Kevin installed a new Lennox unit with air handler yesterday. They were very professional and most helpful during the whole process. Highly recommend them.
Aaron just left us after doing a great job. He arrived right on time; and checked out everything; servicing our A/C. We so appreciate his service.
Thank you S.K Denny!!!
Our experience with Stephen K. Denny was fantastic.
Chip, Derron, and Nathan did an outstanding job installing our units.
They were friendly, efficient and left there work space spotless.
Merrill recently sold me a new Air Conditioner Unit. The installation team run by Sean was very professional and handled the job very well. They were extremely polite and I couldn't be happier. My system is so much quieter. Awesome job!
MARK AND KEVAN DID A GREAT JOB; VERY PROFESSIONAL AND POLITE! I AM VERY PLEASED WITH MY NEW AC.
Wayne did a Great job on my A/C annual Checkup. Found a slight problem with the heater and fixed it before it became a Major Problem. Thanks for the terrific service! 5 STARS!
Doug fox was the technician sent to do the repair. He was very courteous and proficient. Took care of everything in an amazing amount of time and had us back in the cool a matter of hours. Thank you so much.
I would like to compliment the outstanding job done by Mike Sokolowski during the purchase of my new lennox system. Mike demonstrated an exceptional knowledge of your products and he provided a highly professional and timely response to my numerous questions and request for info. His overall level of service could not have been better. I went from thinking about a new system to a complete install within 10 days. I attribute this to the efforts of Mike and the excellent job done by Shawn and Wilson who removed the old system and installed the new. I was especially impressed by their technical skill, work ethic, attention to detail and site clean up. If a buyer is looking for quality products and services at a most competitive price you're the guys.
Doug Fox came to work on the thermostat and air flow on our new air conditioning system. He was extremely knowledgeable, helpful & patient! He is obvious from his energy that he really enjoys his work!
Today I had Jason Williams repair my Trane Air Conditioner. This is the third time that he has come to my home. I had purchased a new Trane unit approximately 5 years ago from Stephen K. Denny, Inc. The unit has had several issues that were the factory's fault. This man is so professional and dedicated as well as knowledgeable. If I owned a company, I would want everyone to be like him. I have been a customer for approximately 15 years. Thanks to Jason, I will continue to only use Stephen K. Denny for all my A/C needs. I will also continue to recommend them to everyone I speak to. I hope that the owner is paying attention!
Doug Fox was extremely efficient and through.
I chose this company because of the reputation that Lenox has and their relationship with Costco. I met with salesman Mike Sokolowski who answered all my questions and concerns with knowledgeable answers. Through their program with Costco I learned that I could spend a little more and upgrade to their best system. Sean and Jason installed the complete system with expertise and within minimum time answering knowledgeably all my questions. Mike monitored the whole process to ensure I was satisfied. I am very pleased with the Lenox system. You can not tell when it is on and yet the comfort level is always there. Looking forward to a reduction in my electric bill as a bonus. Highly recommend SKD!
I just had a new a/c unit installed by stephen k denny, inc. Their employees Deron and Sherwin were so great. They got here on time and worked very hard until the job was complete. They were also very nice and polite. My garage looked better after they were here than before they got here. I would highly recommend this company and these employees. Job well done! Thank you so much! Edie
Mike Sokolowski met with me to go over options and prices. He is extremely knowledgeable and professional. One thing I liked about Mike was he did not pressure me or make me feel as if I had to make a decision right then. He answered all of my questions and made sure I knew I could call him 24/7. I've dealt with many salesmen, some good and other not so much, but Mike is TOP and should be acknowledge as such. The installation crew - Chip and Edgar were as equally professional and knowledgeable. They too are an great. Chip explained everything to me and showed me how to program the thermostat. He took as much time with me and made sure I new how to work everything. He too told me if I have any questions, all I had to do was call.
I would certainly recommend these guys and company. GREAT JOB GUYS!!!
I want to congratulate the management of Stephen K. Denny for hiring and training the following people: Deron Samuels, Doug Fox and Robert. (I don't know Robert's last name) The were beyond polite and certainly know their profession. Often, having a stranger come into your home for repairs is an unpleasant event. You often don't trust them alone and you are uncomfortable. The exact opposite was true with Deron, Doug and Robert. Whoever hired and trained them needs to be congratulated. I will only call you for all my future needs. When I build my new house....You've got the job.
Doug Fox was very thorough and professional and I would not hesitate to recommend him to others. He is a very motivated man!
WORKING WITH HELEN AT THE OFFICE WAS A PLEASURE, SHE IS AN EXCELLENT EMPLOYEE. IN THE FIELD DOUG IS PRIMO, VERY KNOWLEDGEABLE, COURTEOUS AND COMPETENT.
Very professional company. Thank you Merrill Sizemore for accurately advising us. Thank you to the installation crew,on time,clean work and friendly,thank you Creg for the recent RE-CHECK after exactly 3 months in operation. We are happy with the product (LENNOX) and happy to have a qualified back up,just in case something should go wrong.
We will highly recommend the Stephen K. Denny Co.
Thanks to Doug Fox, we avoided a major problem with our AC. During a preventative maintenance visit, he noticed a part that was very rusted. He brought it to our attention. If left alone, during a heavy rain storm, our unit could short out. We appreciate such attention to detail.
Great experience! Dealing with AC companies is often a hassle, but this was the polar opposite! Mike Sokolowski met with us to go over options and prices. He was very knowledgeable, courteous, and professional, and he didn't try to sell us anything we didn't need or want. He answered all of our questions and made sure we knew we could call him anytime if we had more. The installation crew - Sean and Jason - showed up exactly on time (to the minute!) and worked efficiently and professionally throughout the install. Everything was done and thoroughly cleaned up by 3 PM. The best part of all was when they turned the new unit on...our house hasn't been that cool that quickly in years! Thanks to all of you - Mike, Sean and Jason - and to Stephen K Denny for delivering exactly what you promised. Well done!
Testimonial * I contacted Stephen K Denny Inc on Friday morning telling them I had a problem with my airconditioning and asked if someone could come that day and was told yes, I asked how much they charged for freon and was told $40.00 per lb. I was suprised because a previous company had tried to charge me $99.00 per lb. I came home and the tech William showed up. It was hot and the poor man was sweating profoundly but spent 3 hours at my home fixing my air conditioner. He did an excellent job and I was very very pleased with the bill. I would recommend Stephen K. Denny for any air conditioning work you need. Honest and very good at their job. Thank you William and hopefully I wont see you for a while.
Merrill Sizemore did a very thorough & professional job explaining my options for a new AC unit. I was impressed with the literature he gave me & his knowledge of the products. Thank you for sending him.
I wanted to tell you what a fine job Aaron, your technician, did for us . He came to perform a routine maintenance, but ended up having to spend a great deal of time and effort locating a lot of the equipment (the air handlers for example were in an attic we didn't even know existed). Aaron was unfailingly patient and polite - and he made sure that everything worked perfectly before he left. We have always had excellent service from stephen k denny - and this time was no exception. Thank you very much.
Doug Fox made a service visit to my home on Saturday 1/2/2016. He responded quickly and was friendly and efficient.
Bill & Kevin recently serviced our air conditioning system. Very courteous, efficient and professional.
Beno Michel MD
Tiwayne was on time, neat, clean, pleasant, courteous, quiet and efficient. He obviously knew exactly what had to be done, and proceeded to do it in a professional manner.
I am very satisfied with my Lennox unit which is now two years old. My month by month electric bills are running considerably less than two years ago, and my house is cool and dry in the summer. I would recommend Stephen K Denny.
The best a/c company ever. Always on time pleasant when setting up appointments. One of the best technicians ever is William McDermott I have had him twice and he is fabulous. Prompt courteous and very very competent and professional. A gem your company should be proud to have him in your employ. I always hope I get him for my appointments
A/C Serviced today by Wayne; great job; he's efficient; very courteous and gentlemen! A definite asset to you company!
Chip and Wilsone did an awesome job of installing a new a/c unit and overcame many obstacles to do so. They were cheerful and resolute. Many thanks to them.
We had Joe come out to give us our free quote about replacing our unit. We had a few other companies come out, but Joe gave us his honest opinion about our unit, and we decided to wait and see how much more we could get out of the unit. But when we are finally ready to replace we are definitely going with Joe. I just wanted to let the company know how knowledgeable and honest he was and I have already referred Joe to our neighbors and friends.
I just wanted to show more than just appreciation by letting you know that Mark & Terry did an amazing job today. They were professional, clean, and walked me through my whole system. Thank you.
S K Denny, has been a great company to work with. Whether it is a new home, remodel or service they are right on the spot with all their expertise and installations. My last call was for a service repair for an addition with Doug Fox and he was there in 2 hours and resolved in 30 minutes.
Aaron did a wonderful job servicing our A/C. He was friendly and pleasant and took his time to make sure our A/C was in good shape. Thank you.
Cheryl is a miracle worker - always finds a solution to my terrible schedule so that a/c can be serviced when necessary. And she does it with a great attitude when I'm freaking out!
Excellent workers, friendly and informative.
Hats off to Doug Fox, very quick response to a late night call, was able to get me cool for the night while we wait for the permanent repair! Very professional and knowledgeable.
Aaron did the semi-annual service on our 4 air con units on May 28, 2015. He was polite, professional, and seemed quite knowledgeable about our units. I think he did a good job.
Doug Fox has been out to see us twice since SK Denny recently installed a new A/C system for us. He was here on time, explained everything completely, and has taken steps to deal with issues that have come up with our new system. He is an excellent "ambassador" for Stephen K. Denny!!
Doug Fox came to our house to look at my air conditioning unit which wasn't working. I had been told by another company that I needed a new air handler coil because there was a leak in it. The first technician told me the part was covered under my warranty but the labor of installing it would be $1675.00.
Doug tested the air handler and said there was no leak in the coil. He then went into the attic where the condenser is located and saw that it was leaking and needed replacing . The office checked the warranty. The new coil for the condenser plus all labor was covered . Today Doug and another technician installed the new part and the air condition is running well. Thanks to Doug Fox I saved $1675.00 !! Not only is he a great technician, he is very professional and helpful.
I spoke with Mike about some issues I was having with my AC unit, and he was extremely considerate and knowledgeable. Wouldn't hesitate to do business with this company. Thanks Mike!
We lost our AC on Friday afternoon and I called SKD at 8am this morning and by 11am your technician , Doug Fox ,was here and fixed the problem ! He was professional, knowledgeable and got the job done. Thank you and well done!
We have used Stephen K Denny at two different condos.
At previous place, I needed an emergency rebuild (in June !!!).
They had the new system running the day after I called them.
They also came out 3 months later to shift the indoor unit
back and forth to accomodate a new hot water tank installation.
(Since they knew this at time of rebuild, there was no additional cost !)
When we bought our new place, we had them replace the old A/C system on a non-emergency basis.
They are not the absolute cheapest, but they are very professional & reliable, with none of the "games"
that some of the other vendors try to play.
If you are looking for "no hassles", this is the place.
Today Kevan and Wilson came to our home to replace our old unit and replace it with a new Lennox system. They were both very polite and professional. They took care not to harm our new stairway carpet and left the workspace cleaner than when they got here. From the mionute they got here, they proceeded to carry out their jobs in a very professional matter. I will highly recommend Stephen D Denny to all of our friends in the future.
Always very pleased with the service. Wayne was very professional and a nice guy.
Mark and Terry did a great job installing our new air conditioning unit, air handler and digital thermostat. They were courteous, clean and made sure we didn't have to go too long without AC. Quite a feat after working in a hot attic most of the day. Mike was an informative and friendly sales representative. Our neighbor recommended Stephen k. denny, inc. and we're glad he did!
Doug Fox was our Service Tech. He took is time to explain the problem and what needs to be done to repair A/C. Whick he did ana answere all myy questions concearning A/C unit. Will srongly recommended Mr.Fox when i need Stephen K. Denny again. This company has always been there when we needed them with fast and dependable service.
Today your Service Technician "AAron" arrived exactly on time at our home to provide our semi-annual air conditioning check-up service. He was pleasant, courteous, efficient and made sure we will be in excellent cool comfort for the summer season. We have been your customer for well over 20 years and are more than confident we made the decision back then. Thanks for your high quality service and technicians.
M. Steinfeld , Jupiter, Florida
Have become a customer for LIFE!!!
I stopped at their booth at the Costco on Northlake Blvd and spoke with Mors, explained my needs. He said that a sales representative would be in contact.
I first met Mike back in November 2015 when he came to my house to provide an estimate for an Ac replacement. He was very professional and informative about not just Ac systems that they carry, but my system also.
Fast forward to Thursday, May 19th 2016 we had guests arriving from out of town Friday and a large 30th surprise birthday party on Saturday. I got home at 5pm to find my house was 88 degrees inside and the Ac was making funny noises. After a little panicking I called Mike and left him a message about my situation. I got a call back ten minutes later and Mike told me he was at the gym and would come by after. He arrived about an hour later at 8pm, filled out all of the paperwork and promised that he would get me my new Ac Friday. Mike called the owner and explained my Dilemma and he assured me that I would have a cold house by Friday afternoon. They moved a bunch of appointments around and at 9am Friday morning Chip and Monty arrived. They were very courteous and experienced, they worked so hard and by 1pm I had a shiny new Ac that was cooling my house as promised.
They are on my speed dial and I tell everyone about the great service and products that Stephen K Denny provides.
Thank you, Mike and everyone at Stephen K Denny for saving my weekend.
I worked with Mike Sokolowski on the replacement of my compressor and air handler. He made sure that our units would be sized correctly for my square footage (the existing units were drastically undersized). He also showed me several different options in the Lennox line. Mike knew his products well and asked a lot of questions to find the right fit for our needs and budget. I got a competitive quote but with the rebate Lennox was running, I got a better unit with more features and better SEER rating for less money. Mike was very professional.
The installers were on time, got right to work, and did an awesome job. They also showed me how to set up my iComfort and now I can control my AC from my smartphone wherever I am.
When I was remodeling my condo, Stephen K Denny spent a lot of time helping me make the proper selection for my condo. Living on the ocean, there are always some kind of problems. Stephen K Denny has always been very responsive. One serviceman has been particularly helpful, Doug Fox. He is very knowledgeable. He takes the time to make sure i understand what needs to be done and why. I highly recommend this company.
I wanted to share my gratitude for Mike, he led me through the entire process with patience and efficiency. The technicians Chip and Dan did an amazing job and were so polite and helpful.
My new unit was scheduled for it's first check up. I called your office spoke to a Noehmi, who answered promptly and was very courteous in scheduling an appointment at my convenience. Your technician Aaron arrived and patiently listened to all my questions. He answered them all and then went about servicing my machine. I felt he was very efficient and professional.
This is the third system we've had Stephen Denny install for us. Every time has been a great experience. Mike our sales rep was out on time to give us a quote. The installers were on time and they took care to protect our historic home. The systems work great, the new technologies are amazing. We are pleased with the service we have received and the quality of the products. Stephen Denny stand behind what they sell and have provided excellent service when we've needed it too.
I WANTED TO SAY THANK YOU TO THE SERVICE MANAGER AND TECHNICIAN THAT CAME, DID WHAT THEY SAID THEY WOULD AND DID IT WELL. THANK YOU
Justine Donaldson came to fix our air conditioning Friday night March 11. He was so nice and professional that I wanted to congratulate you for having such a nice young man in your employ. Every time I apologized for having him work on a Friday night he kept telling me not to apologize because thats his job. Nice experience and he got the job done.
Great service and experience. Were on time and very informative, helped walk me through all the new features of my system and was very knowledgeable
My elderly parents needed a new ACC unit for their home. I called several companies to get estimates and I was shocked at some of the unethical sales people that came out of the wood work. As soon as we met Stephen K Denny's salesman, Mike S., he put everyone at ease. Mike is very honest and professional. He made good on everything he promised including showing up on time, returning phone calls and following up to make sure we were satisfied. Thank you to the Stephen K Denny Company and especially to Mike S.----you guys rock!
Doug Fox did a wonderful job analyzing our A/C problem. He arrived timely, was friendly and very professional - diagnosed our problem and clearly clarified steps needed to affect a full repair. I would welcome Doug to perform all of our future A/C repair needs. Cheryl should also be recognized for understanding our need and truly being concerned when she scheduled Doug's response time. They both are true assets to your firm!
We had had a first opinion from another A/C company that recommended we rip out all of the cabinets in our little office kitchenette in able to get a new unit in. Then we called Stephen K. Denny. We could tell immediately that these guys knew what they were doing. Knowledgeable and true professionals.
Mark and Kevan came to our office today and installed a new A/C unit (without ripping out any cabinets!). They were both extremely efficient and worked diligently to get the new unit in and get our temps back down!
Thanks again, Mark and Kevan!
Just this past Friday Doug Fox performed the repair he diagnosed a few days ago (parts had to be ordered from the manufacturer). Again Doug was friendly yet professional at all times He completed the repair in much less time than expected He is welcomed at any time to handle all our A/C needs.
NATHAN & DAVE DID A FANTASTIC JOB INSTALLING OUR NEW AC.
Had my new unit installed by Justin and his helper. I have used your company at my previous house for 10+ years. Always pleased with the service both then and now. Thanks to the girls in the office, Greg and your installers. Good job.
We had a new AC unit installed today by Mark and Kevan. They were knowledgeable, very pleasant, and efficient. We were very impressed with their service. This was our first experience with your company and we are very pleased. We will continue to do business with your company and will recommend you from now on. Also, we first spoke to Mike, who was also a pleasure to deal with and was very prompt with quotes. So, thank you very much!
Tiwayne was great. He did a great job and left my home very clean. He worked like a real gentleman and I will definitely request him for my next maintenance.
Doug Fox came early today to fix my heating system He is efficient and very polite. I recommend him for employee of the month. I have been Stephen Denny for 15 years Always good service
Mark & Nathan installed my new Lennox a/c unit.
Very professional and knowledgeable. Very pleased with the installation.
Thank you for sending Mark & Nathan.
Kenny, the young man who came to 57 Marina Gardens today was just wonderful. He was very helpful because I had the humidistat set incorrectly and that was not his purpose. He was just a great kid.
Aaron just performed our 6 month inspection service. He arrived on time, performed his work in an orderly manner, described what was included in the service and discussed its results, and was courteous.
John and Tricia Wikse
I had a new air conditioner installed yesterday by Deron and Wilson. I just wanted to let you know they are a credit to your company, they were polite and efficient, they cleaned up after themselves. I was very pleased and impressed with these two men.
Since we was having 2 units replaced, 2 teams were dispatched 2 do the entire job in 1 day.
Deron/Nathan/Ismael along with Crew chief Chip arrived @ 930 AM and were out of here by 230 PM never taking a lunch brake which i did NOT suggest.
Chip did a wonderful job of organizing the 2 teams from dismantling the old units 2 installing the new ones.
The job was completed in a professional manner and cleanup was excellent along with a real positive attitude by everyone on the job.
I would highly recommend these teams as they were excellent and worked with each other as needed.
They were helpful in answering my questions and did not rush 2 leave, but took the time 2 do it right the first time.
Based on this experience, Stephen Denny is my new A/C vendor from now on.
In addition, Mike who was our salesman, did an outstanding job in explaining our options and advantages in our selection of the proper units 2 fit our specific situation.
In a follow-up call we found Doug 2 be excellent in analyzing and resetting perameters on our thermostat 4 our situation, again paying attention 2 our needs and the best path 2 its solution
All in all this was an excellent experience 4 us
Doug Fox was my service person yesterday for our law firm. We had a leak coming from an a/c vent. He was pleasant, knowledgeable, timely -- got the job done efficiently and pleasantly. What more can you ask! Next time I call, he will be the service rep I request. Why? He's the best!
Our technician, T.I. Wayne was extremely professional and very thorough. He explained everything to me after servicing our unit and was extremely courteous. He was also on time, which was very helpful due to my strict schedule. I would recommend SKD AC to anyone looking for a great AC company that hires knowledgeable and professional technicians. 5 stars all the way around!
Had a great experience from start to finish... with the installation of my a/c system. Had a wonderful salesman Merrill Sizemore... He explained everything that was to be done in a very polite manner... Then today 9-21-15, two very nice young men came to install the system. Mark and Kevan, who really knew their job and did it with diligence. As our building is forty seven years old, they had quite a few obstacles to overcome.
With all the problems they both kept their cool and a smile....
This is from both my husband Tim and me. We purchased two AC systems from you recently. In all cases, the crew was outstanding, friendly, helpful. We would recommend you to anyone! Please count this as two testimonials!
I wanted to express my appreciation for the prompt, diligent and professional work provided by Stephen K. Denny Air Conditioning. I just purchased a new TRANE system through them, and they performed the installation. More importantly, they provided prompt professional follow up when I discovered an airflow issue. When I called, they jumped right on the call and scheduled same day technicians to address it. In fact, after working another complete post-install 2 man work day, their technician Justin noted a slight air leak in the cold air side, brought it to my attention (!) , and contacted the company to schedule further remediation for the next morning. The next morning they came and rebuilt and re-sealed both air-handler/duct-work connections. Justin's discovery and disclosure was a refreshing display of honesty and genuine concern for customer satisfaction, particularly in contrast to the first interactions I had w/ other A/C companies during the discovery & bidding process. Thanks to all who made this fairly large investment feel wise!
Doug Fox did a great job for us, we appreciated his customer service and knowledge of our problem. Doug was fast and efficient, and he took time to thoroughly explain our issue. Doug represented Stephen K Denny professionally.
We've had several other A/C contractors service our old and new units without success in solving our persistent drain line problem! It wasn't until an A/C rep at COSTCO recommended Stephen K. Denny to check our system. Unlike others who wanted to install pumps, anti-bacterial lights, etc. did we get a company who said we can fix this by relocating the drain line. That was over a year ago. No problems since. Wayne serviced our unit today and said there was no water in the drain pan. A first in 15+ years! Excellent company!!
Doug Fox did an awesome job fixing our a/c! I couldn't be happier with the service he provided. My family and I greatly appreciate his hard work.
From the start, my initial contact thru COSTCO with Stephen K Denny AC thru final installation went very well. The price was competitive and I believe the Lennox High Seer system is very good. But I was also impressed with my installers Wilson & Kevin who came out on a 93 degree sunny day to install in my 150 degree attic. We helped them with water & ice, but that temperature takes it's toll regardless. But they did a great job, finished the job and did everything required to make sure we were satisfied and even cleaned up very well when done (even thought exhausted).
As for the system, we replaced an older system that would allow the inside temperature to rise to 83 degrees by 4 PM with the High SEER Lennox unit. When they finally turned they system on, it was 93 degrees in the house and by 5 PM, was down to 76 degrees - the system works an advertised, and is very quite.
I know it's only been a couple of days, but so far I'm pleased with the overall service received. Would recommend.
This company is extremely professional and gave us a great deal. We found them through Costco which made our decision easier since Costco screens them for you and we even got a Costco rebate. An FPL rebate is also given.
Mike Sokolowski was so helpful explaining what we could and couldn't have regarding sizes and locations. Britney was great setting everything up and getting the permits. Chip and Nola (sorry about the spelling), were amazing when it came to the installation. I was impressed how they went out of their way to make things happen and thoroughness that they provided. They went above and beyond what I expected.
Stephen K. Denny is the best A/C company! I would recommend them to everyone! Thanks to all who helped make our summer a COOLER season!!!
I had a unit installed yesterday by Mark and Kevan they were very clean and thorough. They explained everything they did to me and showed me all of their work and were great. Mike who sold me the unit was nice too. Great company!
DOUG FOX IS AWESOME! HE TOOK HIS TIME AND DID A GREAT JOB. WE ALWAYS WANT DOUG FOX. THANKS!
My wife Susan Emley decided we needed a new AC and air handler. She was upset with our electric bill. She hired you and we got a new Lennox. I was a skeptic especially when she went and ordered a larger unit than we had. Well the first FPL bill arrived after one month of July weather and to my surprise we saved $95. What I can I say my wife is a smart woman for selecting such a great company as yours to do the install....or I'm not as smart as I once was? Thanks for the great job.
Creg came to service our unit today and was very knowledgeable and helpful in helping me set up my app and thermostat for my new AC. I have always found Stephen K. Denny employees professional, kind and very respectful of maintaining cleanliness in our home.
Stephen K. Denny A/C installed a Brand New A/C system within 24 hours of our first speaking with them. So thankful, because ours had crashed and house got up to 88 degrees. The 2 installers, Chip & Nathan did a great job, installing, explaining & cleaning. We really appreciate their help. Would be 5 stars except for a charge card billing issue which is still not completely solved
i have always had great service, and this last time was no exception. the srevice tech, Aaron, did a great job.and was very professional.
As always, your technician for my biannual service was terrific. The most recent service was provided by a new employee, Aaron, who was indicative of those who have previously been to my home. A great addition to your company.
The salesman, Mike was very well informed about the A/C units & helped a lot in making a decision on which one to purchase for the house. He even took my call when he was on a family vacation to answer questions I had. The A/C installers were Kevan & Wilson & were very professional. I am very happy with all of them but especially with the A/C! It was installed just in time for our FL hot summer.
Just serviced by Doug Fox... timely, professional, courteous , and efficient
That is precisely why Stephen Denny will always be out AC vendor... Techs like Doug make that difference
Well done as usual
We have been using Stephen K Denny for over 10 years now and are very pleased with their service. We bought new units from them over 10 years ago and are have replaced one and thinking about replacing the other. All of the work/maintenance has been preformed by Stephen K Denny. They are professional and reliable and we recommend them to others often. Just recently Wayne serviced our units and he did a very good job. He was very professional, reliable and prompt. I would recommend them to everyone.
I just had a new system installed yesterday, Kevan and Wilson were excellent. They were polite, and clean and they really did a great job. I appreciate the fantastic service.
Replacing an entire air conditioning system is somewhat of a scary proposition for many reasons, not only the cost, but the fact that most home owners (like us) know nothing about air conditioning. Thanks to all of you for great recommendations, minimal inconvenience and an an excellent, professional installation. Thank you Mike, for carefully explaining the various options, for all of your follow-ups, and your recommendations, all of which we appreciated and accepted. Thank you Deron and Wilson for a most professional installation under less than comfortable conditions, particularly that monstrously long attic crawl to install the critical air return. Thank you Steve for your input and advice regarding placement of the critical bedroom return. We are still learning the nuances of the "smart" thermostat, but the entire system seems to be up and running as promised. We look forward to continuing our long relationship with Stephen K. Denny.
We've been SKD customers for many years. We appreciate the excellent service from Marc. He is knowledgeable, thorough, on time and honest. If more people were as good at their professions as Marc, the world would be a better place.
Thank you to all the SKD crew!
We just had one of our a/c unit serviced by Doug Fox. I own automobile dealerships up north and run our dealership based on the philosophy of customer satisfaction. We have 250 employees, Doug can work for me anytime. He was not only professional but a pleasure to deal with. I would highly recommend Stephen K. Denny and Doug, 10 out of 10 for both of you. Thank you, Art Wright.
We are very please with our new air conditioner. Our installers were Kevin and Wilson. They actually got here early and that was wonderful. Both were very informative and did a great installation. They kept everything clean and cleaned up after they removed the old unit.
Our sales rep was Phil. He was very informative and polite. We appreciated his prompt timing. He dropped by on the installation and we really appreciated that.
Mark and Nathan did an excellent job on the installation of our A/C system last week. Mark was great in explaining the new system and how all controls worked. These two young men were efficient and professional. I appreciate this high level of customer support.
H. Marren, March 6, 2016
Doug Fox was terrific! We asked for him specifically and it paid off.
Morgan Brantley assisted us in the purchase of a new Lennox Air Conditioner for our townhouse home. We learned about this Lennox system because of our Costco membership. On Monday, 14 March, Chip and Wilson, technicians from Stephen K. Denny, Inc. performed the installation of our new air conditioner system. They were both outstanding technicians. The installation was exceptional. Upon completion, they took the time to go over all aspects of the system and answered all questions. Ann and I are very satisfied with our dealing with Costco and Stephen K. Denny, Inc. and especially, Morgan, Chip and Wilson. Thank you very much..... Ray & Ann Auclair
MARK AND TEAM DID A GREAT JOB!
I waited 3 weeks for my usual repair company to respond to my calls. Fortunately Pool Wise recommended your company. From my first contact I was impressed with the people I spoke with - SKD sent out a service person within 4 hours. Douglas Fox was wonderful - he was polite and professional - he quickly diagnosed the problem - explained what needed to be done and promptly repair the pool heater - I would highly recommend your company and Doug!
We had our 6 month maintenance performed today (August 24, 2015) - our technician was Tiwayne. He was very punctual and performed his service in a very professional manner. Throughout the process he was very knowledgable and friendly while remaining professional and efficient.
Please give a shout-out to Glenn who came by on Sunday to diagnose a malfunctioning A/C unit two weeks after its semi-annual service. His experience showed...he was efficient and professional and we hope that he will become our "go to' guy at Stephen K. Denny!
Mark and Kevin did an amazing job. Very professional, quick, and walked me through entire process from start to finish.
Mark and Kevin were AWESOME, fast and very professional! Extremely happy with my new unit!
Shout out for Justin D. He serviced my A/C unit today. He was knowledgeable, courteous and very neat. Send him in 6 months when I do my service.
Never have to worry when I call Stephen K Denny for anything...always professional, and always more than competent! Couldn't be happier with the company!
Marc has been servicing our A/C unit since we bought the property 3 years ago. He is very prompt, courteous and does a wonderful job! We highly recommend Marc and Stephen K Denny for any A/C needs!
My air conditioning quit during the night, so I called Stephen k. Denny, Inc. and had someone come out within 2 hours. The service technician, Doug Fox, was extremely informative and took the time to answer my questions and concerns. He was very detailed in explaining what caused the problem and what I could do in the future to help maintain the condition of my A/C unit. Thank you Doug!!
From the salesperson, Mike, to the service team Mark and Kevan, and the office staff that I interacted with, Stacy, Naomi and Ravon, everyone was professional and reactive to my needs. I asked for special billing conditions and they accomodated. The job was planned on the 24th and the work was completed by the 25th. Mark and Kevan showed up on time, were extremely professional. The team even figured out an error in the system and corrected all aspects. I think this really speaks to the leadership and owners. They entrust them to use their expertise and years of experience to make a judgement call. So many others would have just looked at the paper and went through with it, even though it didn't make sense. The team cleaned up and were very careful with my new hard wood floor. I was cool and happy with my new unit, compressor and air handler, by 3:00pm. Thanks Stephen Denny. I hope I don't need to call you soon but I will tell everyone to call you!! 🙂
They did a wonderful job installing the system; everything is working great! Thanks! Awesome job to Deron & Nathan and they were very professional!
Sean, Nathan, Deron, and Jason did a great job on my install today! Very nice people working for your company; very neat, quick, and polite. Everything looks great and a great group of guys! Thanks so much!!
I'm very happy with the service provided by Aaron and Tiwayne.
Your technician, Douglas Fox was outstanding in his knowledge of electrical components dealing with my pool heater. He quickly diagnosed the problem, replaced a part and the heater was good to go. He appeared on the date and the time promised and could not have performed a finer repair.
My husband called this morning to have someone come and fix our pool heater. By 2 o'clock this afternoon it was fixed!! I had a really nice technician by the name of Doug Fox that not only was polite and knowledgeable he gave me great pointers.
I am very happy with this company and this employee. I will definitely recommend this company to everyone!
A team came on Tuesday to scope out the job to replace a failed AC unit in our condo. We got a competitive price and they promised a Thursday installation. On Thursday morning an electrician, a roofer (the unit was put on the roof), and several men from Denny arrived. They set the unit on the roof and Mark and Kevan were left behind to finish the installation. They worked hard all day with a short lunch break and got us cool by about 4 PM. Mark and Kevan were very professional and courteous. They cleaned up and put everything back where it belonged. Great job!
SKD [via Costco] has been a great experience for quality and service. I have praise for many special people from the company; and for the last few emergencies Jason has been a most knowledgeable, reliable, and effective technician. I thank him and SKD for giving me peace of mind.
I would like to commend Doug Fox & Charyl for there help in getting my a/c repaired in a timely fashion. It was a complicated matter and they pursued until the mystery of the problem was solved.
MARK & KEVAN DID A GREAT JOB ON FRIDAY INSTALLING OUR AC. THEY WERE VERY NEAT & ALSO CARING IT SEEMED AS THOUGH THEY WERE DOING THE INSTALL FOR THEMSELVES THEY TOOK PRIDE IN IT AND HANDLED THEMSELVES VERY WELL EVEN WHEN A FEW ISSUES CAME UP THEY TOOK THEIER TIME AND FIXED THEM. I WAS VERY IMPRESSED BY THEM. THANK YOU!
Excellent, Excellent, Excellent job! Very please with Doug Fox's work, he is an extremely hard worker and a pleasant attitude. Also would like to thank Helen for all her help that she's done for me.
Merrill provided great customer service! He explained everything thoroughly and answered all questions. Would highly recommend working with him.
I received an email from my iComfort system on September 3rd that my system had a problem. I was away from home at the time. I logged into my system and saw that the inside temp had risen from 80 to 88 deg. I called Stephen K Denny and they sent Doug Fox out within a few hours. Doug called me upon arrival at the house and I gave him the garage code to enter the house. Within a half hour, he called back and had the problem diagnosed. He called back a short time later and reported that he had fixed the problem and the house was already cooled down a few degrees. Doug was very professional and polite and kept me well informed. Thanks Doug and SKD for another great job!
Doug Fox came out to do a repair on our unit and was courteous and efficient. We had a maintenance done 5 days earlier and the unit stopped cooling on Friday. Doug came quickly and solved the problem. I am always to see him at my door when I call in for a repair. We have been a customer of SKD for many years and Doug is top notch.
WOW! What a pleasant surprise!! Your company was recommended to us by Davy Jones Pool Supplies. We were so blessed when Doug Fox showed up at our front door. Professional, kind, efficient and even has a good sense of humor. I will recommend your company for no other reason than Doug Fox.
I don't know what he makes but he deserves a raise!!!! We are moving but, I will leave behind your info for new owners and will use you in the future!!! Carole Cook
Once again we received great service from Denny's Douglas Fox. It is nice to know your service provider has excellent workers.
What service! Had my unit recently installed and noticed improvement in air quality inmediately. Around the holiday, a small problem occured and I called for service. Within two hours I had my unit working again, The call center is really great too. Naomi helped set up this call service promptly.
After sealing the deal with Mike , who was amazing, we go delivery of our unit. Chip and Wilson worked at our home installing this lennox airconditioner. They were mannerly, courteous and very helpful. I would highly recommend Stephen K Denny.
Tiwayne did a great job. He came on time (actually 5 mins early), explained to me what he was going to do, and performed the maintenance on 2 units. He was knowledgeable and thorough. He had a very friendly, positive attitude and seemed to take pride in doing his work. He is a great representative for the company. Over the years this has been one of the many reasons why I recommend your services to anyone I can. Thank you so much! 🙂
All 3 crew's did an excellent job. Kevin, Chip, Wilson, Mark and Monte showed up on time and completed job in professional fashion.
DOUG FOX WAS GREAT. HE HAS HELPED US WITH SO MANY OF OUR AC ISSUES AND FIXES THEM WELL THE FIRST TIME.
We had been experiencing a recurring issue with a thermostat shorting out, while Stephen K Denny responded promptly the 4 or 5 visits to repair it was not resolved until the last visit by Dug Fox. He located the part causing the short, made sure we understood the cause and how to operate the new parts. Thank you Doug!
What a wonderful company!! When making our decision on an air conditioning company to install our new unit we wanted to choose very carefully. I believe we made the best choice because every person doing the installation was to perfection. We called this evening due to a small issue and we were so delighted with Doug Fox. Doug was so efficient, polite and informative that I kept thanking him over and over again. I wish there were more people like Doug in this world. Thanks Doug!! Cleo Simmons & Deborah Hall 2/9/16
Thank you to Naomi for quickly getting a repair man out to address an emergency we were having with a heat pump. We really appreciate the prompt and efficient service!
Mark, Nathan , and Craig were professional.friendly, courteous, efficient installers of our new AC unit. They arrived on time and answered any questions we had. After the installation they checked the system and left the work area clean and tidy. The unit, installationand inspection process was clearly explained. Thank you, Mark, Nathan and Craig
Your technician Aaron was very professional. He was prompt and well prepared. I was extremely impressed with how efficiently he moved through the service. Aaron patiently answered my questions and at the end of the service gave me a full explanation of all he had done. He also gave me a good overview of the performance of the system. I would recommend Aaron and the company to a friend or family member. Great job. Thank you.
Hello, i want to thank Merrill Sizemore for coming to my condo to give us a quote for a new system, he took his time and explained everything we needed to know he represents Stephen K Denny well
From the estimate to the job completion Stephen K Denny, Inc did everything in a professional manner. I highly recommend them.
The service over the years and we started back in 1991 in Jupiter is excellent and 2015 is as good as ever. From making the appointment with Erica to the service by Mark both very professional.
I really like this company. They spent a lot of time helping me determine which was the best unit for my condo. Whenever I have had any problems they have been very responsive. One representative has been particularly helpful, Doug. He is very thorough and detail oriented. He makes sure that I understand what is going on with the unit. I highly recommend this company.
We arrived at our vacation home in Florida from our home in Toronto, Canada, on Saturday, January 2nd to find the air conditioner was not working and the temperature in the house at about 86 degrees. I called your emergency number and your technician, Doug Fox, was there within 2 hours and had us up and running in about 40 minutes. He was polite and professional - and he went out of his way to take care of us. Can't thank you enough.
Awesome job... thanks Doug Fox!
Merrill came to my home to quote a new a/c system. I asked many questions and he answered them all. I didn't feel under any pressure to buy. It was a very informative and at ease conversation about my needs. What a pleasure instead of a hard sell.
He also had very good manners and placed his chair back under the table instead of just leaving it in the middle of the floor. Good upbringing. Most people now days just get up and leave and not a thought about anything else. Thanks Merrill, you were a pleasure to have in my home.
Doug Fox did an outstanding job. He was informative, efficient and got the job done
cleanly and quickly. He explained the issue and the solution and was a pleasure to
work with. He is great representative of Stephen K. Denny co.
I called with a problem and Helen was very quick to schedule and had Douglas Fox out here in no time. Every time I have called the girls in the office have been top notch. When someone says we will call you back they really call back. Doug was able to help us with our problem and went beyond to help. I'm glad we found this AC company last year
Aaron Martin service our two units last week. He was very polite and professional. He did an excellent job!
thank you for the great service,right from the start.Mr Gomez was very knowledgable and took the time to sell me the right unit for my home.Both Chip and Wilson were very professional at their trade and cleaned up thouroughly before they drove away.I was thouroughly satisfied with your company from beginning to end and appreciated the follow up with the inspector.Thanks again!!!
Mark and Kevin were here today to install our new system and we couldn't be happier. They did a fantastic job, thoroughly explained things and left my garage cleaner than they found it. I appreciate all they did today. Please pat them both on the back....great employees you have there.
we had your teck Jason he did a great job and explained what we needed. so we had to get a new unit. your sales person mike was very good he explained what we needed.thank you help frank c wise
KEVAN AND TEAM KEPT THE WORK AREA VERY CLEAN AND THEY WERE EXTREMELY NICE. MIKE THE SALESMAN WAS AWESOME TOO!
I had an issue with my system and my neighbor referred me to you guys. Called after hours and Cheryl that answered could not have been more pleasant. I had to reschedule the appt. I made with her and within an hour, the technician Doug was here. He was amazing and informed me of everything that he did. Turns out I needed to replace a part and they found it was under warranty. I feel like I just one the lottery. This was my first time using your services, but it wont be the last. THANK YOU!
THE MEN (DERON & NATHAN) THAT INSTALLED MY NEW AIR CONDITIONING SYSTEM WERE FIRST RATE. PROFESSIONAL, HELPFUL, EXCELLENT WORK ETHIC AND WERE VERY TIDY AT MY HOME. THE SALESMAN MERRIL WAS ALSO EXCELLENT, AND THE REASON I CHOSE YOUR BUSINESS. THANK YOU FOR YOUR FANTASTIC FIRST RATE SERVICE.
I can't thank Naomi enough for her kind and professional customer service! Keep up the great work. You really make a difference.
we had a regular service and they detected a problem with one of the units.after several days
Doug Fox arrived and he was the most expert and experienced guy.He located the problem and fixed it,He was really great and I am hopeful that when we next have an issue we will get Doug Fox on our job.
Mark and Danny did a wonderful job replacing our old, broken down A/C system yesterday. Even with the rain, they got the job done well.
From the beginning Erica in the office really knows what she is doing and very polite . We signed a four time a year contract today because we build up lots of sludge in our water outlet. Emergency service was great during the summer on a Sunday night the came out in two hours. We have been with Denny since we moved to Ibis four years ago and all the techs are great. Today Ti came out and did a great job of cleaning and changing the filters and putting batteries in the thermostat under one hour and came at exactly 9AM as requested. I can not say anything about any service people I have dealt with including Long Island that can do better than Denny. I have told others in Ibis who waited days for parts and service to change to Denny. I do not get paid for this it is done strictly because of the constant quality of service that I appreciate.
Doug Fox responded to my house to check a leak on my pool heater. Doug was very professional, knowledgeable, courteous, and friendly. I would ask for him on any future service calls.
Doug Fox came our today to check over our A/C installation Stephen K. Denny put in about a month ago. We were very impressed with his knowledge of not only the units but also other improvements we could make in the future to save electricity and make the air quality even better. He spent all the time necessary to answer any question we had. He is without a doubt quite an asset to your company. We are very pleased we hired SKD to install two new units for us. Thank you for making our new home even more livable.
Testimonial * We would like to extend our appreciation to the technician who came over to our place to fix a problem with the A/C. Knowledgeable, professional.
Doug Fox did a great job analyzing the problem to our unit and even spent time trying to get replacements parts for us.
Having met Morris at Costco we arranged a visit from Stephen K Denny. Morris was so easy to talk to I felt comfortable about having a free estimate. Our sales representative, Merrill was both educational and professional. He explained a couple different options and in no way was pushy. I welcomed the opportunity to discuss our a/c situation with someone who actually knew the business from both a service and and sales background.
Wayne & Aaron were very polite and professional. They came and did what was scheduled and even helped out with another issue we had with no hesitation.
Helen was great getting the parts together in a very short time and Doug proved to be
The master or service. He was quick, clean and very friendly. These are two of the reasons
We always use StephenKDenny. Nice to know we have the right people to rely on.
Kevan and Wilson were the installers today. They were very professional and polite. Because of them I would definitely use your company again for my a/c needs.
I never expected my husband to make a purchase when we called for an estimate. We are both sales associates in a different field but my husband is a salesmans worst nightmare. He has never considered a Lenox system but Mike Sokolowski was a expert salesman. For every negative thought from my husband he had a positive answer. I stayed out of the conversation because I know he can be hard to sell. It wasn't easy but I know Mike was excellent at his presentation to have gotten him to commit the day of our estimate. We had the installers at here today and they were excellent and very proffessional. Justin answered all our questions and new what he was doing. His co-worker Louie was also very professional and knew his job well. Thank you to all of the Stephen K Denny team. Great experience.
Merrill came to my home to give me an estimate on replacing my current A/C system. It was refreshing to meet and speak with a salesperson who answered all my questions professionally and to the point, while at the same time avoiding any hint of pressure to buy right then and there.
We have been long time Stephen K Denny customers. Doug Fox came out today and did my preventive maintenance and was fantastic
Tiwayne completed our 6 month maintenance this morning and I was very impressed with him. He was professional, courteous, and thorough. Overall, he was outstanding. Thank you for hiring such good people.
In twelve years of owning our property in Tequesta I have never had more efficient & courteous service. Doug Fox deserves all the accolade that Stephen K Denny can possibly offer him. Outstanding representative & technician,
Kudos to Lynn for dispatching help to us so quickly and a huge thank-you to Doug L. for a great job in getting our home A/C system up and running again. When I called at 8:00, I was just hoping someone would be able to come out today. Doug got here within the hour! He couldn’t have been nicer and was extremely thorough in checking every aspect of the system as well as diagnosing and explaining the problem. No time was wasted in making the repair, completed in a couple of hours. We have relied on the team at Stephen K. Denny for annual maintenance and service for years and have always been very pleased. Today’s experience exceeded expectations! Thank you!!
What a nice experience all the way through from estimate to installation to follow up. I wish every company I dealt with was this nice and professional. I called them today since I wanted to register my new AC for the Lenox AC online and I was told they already had registered my units. It is very nice dealing with Stephen Denny!
Doug Fox came to our home yesterday on a service call, very professional & very courteous.
Doug Fox came out to address a leak in our drainage line. He arrived on-time and was very professional. He fixed the problem in a very short time frame and at the end, gave me the best news I could hope for. It was no-charge. His assistance from Helen in the front office allowed the outcome I had hoped for. They stood behind their install and their men. Nice to see in this day and age.
Have had Denny service our air cond. for a few years, so when we needed a new system, Merril came and explained the options. We bought a new system and it was istalled by to great people Deron nd Nathon two days later. Great Service and Thanks to Deron for explaining the new thermostat.
I was having a problem with my AC not cooling, so I called Stephen K Denny at 8:30 am, and by 4:30 pm Douglas Fox came to our house and had us up and running in no time. Douglas was extremely knowledgeable and professional. He took the time to explain the problem and what we can do in the future to avoid any other problems. I would highly recommend the company and Douglas. Great job!!!
Testimonial * My wife and I live up by the Ocean and we have 2 Trane units handling our 2500 sq. ft beach cottage. We have been using Stephen Denny for approximately 10 years to maintain the units. Recently we had to replace our 13 year old 3 ton unit. I was going to get 3 estimates and perform my due diligence. We started with Stephen Denny, because we have been satisfied with their service. After talking to sales rep and getting a very competitive quote, I decided to forego the due diligence. We bought another Trane unit had it installed and everything went smoothly. Additionally the Stephen Denny techs (Kevan and Wilson) removed our broken pool heater at no additional charge. I have lived in Jupiter since 1975, I am a firm believer if you find a company you can trust and develop a long term relationship you are so much better off than chasing price or trying something new and untested. I give Stephen Denny my 5 Star rating and highest recommendation.
TExcellent installation , the Monty and Deron were right on time and spent 6 hours installing my new air conditioning unit. It is working fine and I am exceptionally pleased with the service, install and care both the sales staff and the installation staff provided
First good item, your dispatch service answered the phone on a Sunday morning - not all top rated companies on Angie's List did that. Justin was the technician. Second good item - he tried to diagnose my problem with me over the phone - which would have avoided an actual service call - Fantastic effort. At the end of the day, it was just a blown fuse (my bad attempt at hooking up a nest thermostat). Justin took care of the problem promptly and courteously. Service level could not have been better. Thanks
This past Saturday evening we had Doug Fox come to fix a problem with our AC. I wanted to share with your company how wonderful Doug was! His service was fantastic. He was prompt, polite, and took the time to really explain the service issues. I would really like to request that you always send Doug to service our AC in the future. You are very lucky to have him apart of your company!
The Canzio Family
Your consultant, Merrill Sizemore, was very different from the usual A/C rep who always try to sell you more than what you need. His presentation was so perfect that I was left with not a single question to ask!
I will surely go through your company to take care of my new A/C.
Unit is presently occupied, we have to wait for time available to proceed.
450 egret cir.
The inside blower/motor broke on my upstairs unit. I called Stephen K Denny because they were the ones who installed the unit in March of 2014. I placed the call at 8:30am and they told me the technician would be at my house that day between 12-2pm. By 12:30 the technician, Doug Fox, was at my door. In less than an hour he had assessed the problem, provided me with a temporary AC motor because the one for my unit was out of stock and my AC was working again. He did a great job and was very pleasant. He stayed to make sure the AC turned on and off properly and told me they would be contacting me when my motor arrives. This was all under warranty and I paid nothing. I was very pleased with the service and with the technician.
Mark & Kevin did and exceptional job. They are valuable assets of your company.
Thank you for outstanding service. Justin D. came this morning to do our annual service on two air conditioners. He was prompt, professional and very nice.
He explained what he was going to do it and listened to the questions/concerns I had. He did an excellent job. He spent extra time explaining and helping me connect my iPhone app to the Lennox iComfort app to control setting remotely which be useful. Had these new systems two years but no one followed up to help me to be aware of and use the app. Also, helped a great deal with the water drainage issue from the evaporators.
Very impressed with Justin.
We were preparing for a big weekend of celebrations with lots of guest. When we discovered that our air conditioning unit was not performing adequately, a quick call to our longtime AC maintenance company saved the day.
Doug Fox came to our rescue within the hour, got right to work, made the necessary repairs while keeping us continually informed, and completed the work very quickly. We certainly appreciate Doug Fox's knowledge and professional demeanor and the well trained staff of Stephen K Denny.
Today we had Mark and Terry install a new Lennox XC-20 a/c and air handler replacing our 12 year old Carrier. They were both very professional with their work and very cooperative. Mark was able to answer all of my questions and didn't leave until I was completely satisfied with the work and the unit was working as designed. All debris was cleaned up and taken away including the old a/c unit and air handler.
Thank you for a job well done.
Today your tech, Douglas Fox, attended my home to work on my AC unit which was putting out insufficient cool air. Mr. Fox quickly took some measurements, and diagnosed the problem. As he was working, he explained how an AC system works and what problems could occur. I was very much impressed with his knowledge. It was obvious that he knew what he was doing, and worked quickly and efficiently. If I ever need further AC repairs in the future, I would be happy to see Mr. Fox come to my door.
i want to compliment the services of Doug Fox. i have been having problems with my pool heater. Doug was affable, courteous and very helpful and efficient in resolving the problem quickly and favorably. At my request, he explained the operation of my Jandy system and resolved all issues expediently. i would recommend his services without reservation.
SERVICING ALL MAJOR BRANDS
We are Proud to Service these Major Brand Products Goodman, Rheem, RUUD, Trane, Lennox, American Standard
stephen k. denny, inc.
406 Commerce Way
Jupiter, Florida 33458
Stuart, Florida 34997
Delray, Florida 33445
stephen k. denny inc. Air Conditioning & Pool Heating, Stuart, Jupiter, Delray, Florida 24-hour 7-day emergency services, 100% SATISFACTION GUARANTEE, We provide Free estimates and 18 months special financing
Proudly Servicing Air Conditioning for Port St. Lucie, Ft. Pierce, Jensen Beach, Stuart, Palm City, Hobe Sound, Port Salerno, Indiantown, Tequesta, Jupiter, Juno Beach, Palm Beach Gardens, North Palm Beach, Lake Park, Riveria Beach, Loxahatchee, the Acreage, West Palm Beach, Belle Glade, Manalapan, Mangonia Park, Royal Palm Beach, Wellington, Palm Beach Shores, Palm Springs, Lake Worth, Greenacres, Lantana, Boynton Beach, Delray Beach, and Boca Raton offering fast 24/7 emergency service.