Understanding Our 24/7 Emergency Service: What to Expect When You Call

AC emergencies don’t wait for business hours—and neither do we. Whether your system breaks down on a holiday or stops working in the middle of the night, Stephen K. Denny is here with true 24/7 emergency service for South Florida homeowners.

Here’s how it works and what to expect when you pick up the phone.

AC Emergencies Don’t Wait for Business Hours—And Neither Do We

South Florida’s heat and humidity can make a broken AC more than just uncomfortable—it can be unsafe, especially for the elderly, young children, or those with health conditions. That’s why we have technicians on call every night, every weekend, and every holiday. Our mission is simple: keep you safe, comfortable, and cool no matter the time of day.

How Our After-Hours Service Works

When you call outside of normal business hours, your call is routed to our professional answering service. They’ll take down your details and immediately forward your information to the technician on call. We don’t use automated systems or force you to “leave a message and wait.”

What Happens When You Call Us at Night or on a Weekend

1. You Call Us – Don’t hang up and redial. Wait on the line to be connected. Calling repeatedly can delay your place in the queue.

2. The Answering Service Takes Your Info – They ask for your name, address, contact number, and the nature of the problem.

3. Our On-Call Technician Gets Notified – Once they receive your info, they’ll call you directly to discuss the issue and coordinate service.

Tips to Help You Prepare for an HVAC Emergency

• Know where your thermostat and breaker are located.

• Try resetting your system if it’s unresponsive—but don’t force anything.

• If you smell burning or see ice buildup, turn off the unit and call immediately.

• Save our number in your phone now so you’re not scrambling later.

We’re Always Here When You Need Us Most

Emergencies don’t come with a warning—but they do come with a solution. When your comfort is on the line, trust the team that shows up when others won’t. At Stephen K. Denny, 24/7 emergency service isn’t just a feature—it’s our promise.